WHY WAIT? Are you looking for an exciting new opportunity? This may be your lucky day! It is time for a change, and CDI can help!
We have an immediate need for a Delivery Manager for a permanent opportunity with CDI in Cross Lanes/Charleston, WV.
JOB DESCRIPTION This IT Service Desk Delivery Manager will be a member of CDIs IT Outsourcing organization, and will assist with the build out of a service desk for new client in Charleston, own it, and potentially move it off-site to our CDI Service Desk Center of Excellence in Cross Lanes. Initially, the service desk will consist of approximately 5-10 analysts, with the potential of growing to much larger over time. This role may require up to 20% travel to meet with CDI and client business executives.
JOB SUMMARY
Responsible for leading the day to day service desk operations of a large customer engagement or several small customer engagements. Responsibilities include: service desk management, client management, business and revenue growth, and industry expertise. Liaison with client facing teams and management to facilitate client facing aspects of day to day service delivery. Responsible for direct and indirect expense management, customer satisfaction, personnel management, and account planning for assigned engagements within the IT Service Desk domain.
MINIMUM REQUIREMENTS/PREFERENCES
Bachelors Degree in IT related field highly desired, Masters Degree desired. 5 to 7 years experience in the following areas, with a minimum of 3-5 years in a client engagement management capacity: Assessing business situations, developing and establishing priorities Adapting quickly to changes in situations or business environment Experience with midsize (> 10 people) scale support teams IT SERVICE DESK EXPERTISE Outsourcing provider experience Working knowledge of financial systems; some exposure to budget preparation and monitoring In depth understanding of a variety of IT technologies and methodologies, and their appropriate implementation and use Demonstrated ability and/or demonstrated experience in the following areas: Managing financial performance Technical management skills necessary to direct and supervise staff Superior communication, interpersonal team building, and negotiation skills Superior customer service skills Principled leadership and sound business ethics
The above major ongoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with CDI Corporate policies and procedures.
This is a salaried opportunity with CDI. Local, qualified candidates will receive first preference, but we will consider candidates that are not local, but are willing to relocate at own expense.
TAKE ACTION! Why wait another day? It is time to act! Apply NOW and join the CDI Team TODAY!!!
