SLM ArchitectPTC Company Description PTC (Nasdaq: PMTC) enables manufacturers to achieve sustained product and service advantage. The company's technology solutions help customers transform the way they create and service products across the entire product lifecycle - from conception and design to sourcing and service. Founded in 1985, PTC employs over 6,000 professionals serving more than 27,000 businesses in rapidly-evolving, globally distributed manufacturing industries worldwide. FY 2011 revenue: $1,170 million (9/30/11). For more information on PTC, please visit
Region The Americas
Subregion North America
Business Title SLM Architect
PTC Org GS
Job Description for Advertising Purposes PTC's Service Lifecycle Management (SLM) solutions increase customers' value by connecting service activities to product information. To differentiate their products and capture a larger market share, retain customers and grow profits, manufacturing companies need visibility into the opportunities that arise throughout the life of in-service products. PTC's product-centric, closed loop SLM solutions provide optimized service and performance, scalable from a single unit to the entire installed base. This provides a manufacturer the capability to capture and deliver product intelligence at the point of service
With more than 20 years experience in implementing complex product development and service systems, PTC Global Services believes that a successful customer program is achieved by performing the right combination of activities with a complete, end-to-end methodology focused on outcome. This approach helps our customers achieve real, measurable value from each step in the implementation process and from the process as a whole. Only PTC Global Services has:
. The deep understanding of technology-enabled product development and the changes it requires for practitioners
. A practical methodology that drives value by fully leveraging a client's investment in technology
. The strongest collective consulting expertise in product and service lifecycle management (SLM).
PTC is looking for talented, enthusiastic, and career-minded individuals to join our Global Services consulting organization where you will have the opportunity to work with a well-established and growing number of companies in a range of industries. From Aerospace & Defense to High Tech to Industrial Products and even Footwear & Apparel, PTC's customer base is as far reaching as the products you use every day.
PTC offers a challenging, fast-paced environment where you will work with many of the world's largest companies leveraging our industry-leading technologies. As a member of the PTC Global Services consulting team, you will participate in the development of breakthrough solutions supporting field service, technical information distribution and warranty management using a cross-functional business transformation approach. At PTC, we enable you to advance your career in consulting, technical expertise, management, or related paths through comprehensive training programs and job-related experiences.
A SLM Architect
. Leads the consulting team in planning, analysis, development and testing of solutions to ensure they meet client expectations.
. Leads customer teams to optimize ways in which information technology supports their working practices.
. Investigates the current business processes to identify problems, complexities, non-value-added steps, and -inefficiencies that could be improved.
. Maps customer processes to current and future technology through a solid understanding of both PTC's software capabilities and the designed usage of the software.
. Leads the analysis and creation of project deliverables, spanning process design to system design & owns the specifications (e.g. System & Functional Description Documents) that drive the implemented PTC solutions.
. Assigns tasks to project members and reviews the team's work products to ensure client needs are met or exceeded. Supervises and motivates the project teams as appropriate.
. Engages customers at the functional manager levels and across functional groups such as technical documentation, spares, and support organisations to drive alignment. Comfort around higher management is also expected.
. Provides direction & recommendations to management and business development teams on project status, risk mitigation and solution value opportunities.
. Contributes to PTC's intellectual property and assets through research, documentation of leading practices, example work products, methods development and sales collateral.
. Promotes the corporate mission, vision and values in order to maintain quality, professionalism and team spirit among all stakeholders.
The ideal candidate should be able to:
. Professionally interact and nurture relationships with customers and cross-functional colleagues
. Clearly demonstrate an ability to work without immediate supervision
. Understand enterprise architecture environments
. Work with on-shore and off-shore development teams
. Mentor and support the professional development of more junior consultants
. Have a working knowledge of the PTC/Arbortext line of products:
o Arbortext Architect
o Arbortext Editor
o Arbortext Styler
o Arbortext Advanced Print Publisher and/or Arbortext Publishing Engine
o Arbortext CSDB for S1000D, Arbortext LSA Interface for S1000D
. Experience in the fields below would be a distinct advantage:
o Prior knowledge of product lifecycle management (PLM) systems such as Windchill PDMLink or related
o Administration of web systems (Webservers, Servlet Engines, LDAP, IIS, etc.)
o Development in Web-related technologies (Java, HTML/CSS, PHP, XML/XSL/DTD, HTML, etc.)
o General IT skills (Windows, UNIX, Network, PC/Hardware Know-How, Utilities, Scripting, etc.)
. Have a working knowledge of technical information industry standards.
Education and other requirements:
. Bachelors or Master's Degree in Computer Science, MIS, Engineering or other technical profession.
. Minimum 5 years of experience on industry projects in a related role
. Availability for a consistently high rate (up to 75%) of overnight travel during weekdays
. Knowledge of Technical Information development and delivery process.
. Knowledge of Parts and Services processes.
. Knowledge of Warranty and Service Lifecycle processes.
. Consulting experience in a manufacturing environment
. Experience in a technical leadership role
. Bachelor's Degree
. Minimum of 5 years of technical information, parts provisioning, or service lifecycle experience on industry projects
Job Req Number 17580BR
Why Join Us and Benefits Summary AT PTC, our team is focused on product development success. We invite you to apply today!
Why join us?
PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. If you enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.
PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:
. Retirement Savings Plan with company match
. Healthcare & Dental insurance
. 20 days of accrued PTO (paid time off)
. Tuition Reimbursement
. Holiday Pay
. Employee Referral Program
. Extensive management and employee training development
. Onsite fitness center and cafeteria (Needham Headquarters)