Sr Services ConsultantSr Services Consultant
Requisition ID 29631
Full/Part Time Full Time
Location Herndon, VA
San Juan, PR
Los Angeles, CA
San Diego, CA
South San Francisco, CA
East Windsor, CT
New York, NY
Colorado Springs, CO
Aliso Viejo, CA
South Jordan, UT
Overland Park, KS
Redwood City, CA
Description CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments--from mainframe and physical, to virtual and cloud. CA manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage their evolving IT ecosystems. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported revenue of $4.8 billion in fiscal year 2012.
We are currently looking for a qualified Sr Services Consultant to join our Technology Services Team at our office located in Herndon, VA.
This position is responsible for the expert technical knowledge of and ability to effectively implement products of the chosen solution expertise both single Business Unit multi-product solutions and cross Business Unit multi-product integrations within the client environment.
. Utilize Services Best Practices to accurately and efficiently implement products of chosen expertise as a single Business Unit multi-product solution within the client environment.
. Meet or exceed customer expectations by delivering a solution that addresses the client''s business requirements within the ''''Scope of Work'''' agreed to by CA Technologies and the Customer.
. Effectively troubleshoot technical implementation issues for solutions of chosen expertise.
. Actively engage as part of the project team with the purpose of contributing product and solution expertise, and to provide project planning support as required to deliver a successful client engagement, following the Project Manager (when applicable) directive.
. Ability to interact with Support in order to open and track product issues when necessary.
. Meet target billable utilization as defined by this role.
. Adhere to Time and Expense Policy.
. Serve as a mentor to Associate Services Consultants and Services Consultants who are actively engaged as part of the project team on assigned client engagements.
. Help build the knowledge base in the Practice communities in which you choose to participate in - including lessons learned, best practices, tools, and methods and learning events using SharePoint as the enabling technology.
. Adhere to all company policies, including but not limited to Code of Conduct/Ethics, Security and any required training available.
Business travel of approximately 75 or more percent yearly is expected for this position.
Bachelor''s Degree or global equivalent in Computer Science or business related field.
Typically 5 or more years of work experience as an IT professional. Educated in Information Technology and prefer a minimum of 3 years experience at an IT professional services organization. Strong business knowledge is required to properly align CA Technologies Solutions with customer requirements and expectations.
Skills & Competencies
. Demonstrate ability to engage in hands-on implementation of software technology at a complex level for single Business Unit multi-product solutions and/or cross Business Unit multi-product integrated solutions of chosen expertise.
. Proven comprehension of relevant solutions capabilities and how the solution is designed to be integrated into the client environment.
. Possess advanced technology troubleshooting skills for products of chosen expertise and for complex integrated solutions.
. Ability to understand and communicate how solution(s) of chosen expertise resolve typical client business needs.
. Execute an above average business level of written and oral professional communication in local language and/or English.
. Within first 90 days must achieved CA Technologies product training and certification in chosen solutions of expertise as agreed to by your Manager. Also complete all associated solution training.
. External hardware, operating system or specific technology certifications are a plus.
. Must maintain updated training as required annually.
To be here for the long term we focus on things that last, and we are moved in many different ways. What moves you?
Can you build the career you want? You CAn. We''re a dynamic company with a strong vision in a growing global market. At a time when customers are demanding more and more from their technology, we''re changing the way the world manages IT, to help customers better perform, compete and grow. That''s why the majority of leading companies across industries worldwide use our software. It''s also why you''ll find a wealth of opportunities for important and rewarding work. Come to CA Technologies and build the career you CAn.
We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Personal, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program, and Veterinary Care Insurance.
To learn more about CA Technologies and this opportunity, we welcome you to visit our web site at .
CA Technologies and all of its subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate's race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.
Note to Recruiters and Placement Agencies: CA Technologies does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any CA Technologies employee. CA Technologies will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of CA Technologies and will be processed accordingly.