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For your reference, we have included the original job posting below.
Production/Application Support Analyst
Job Number:
77172418
Company Name:
Software Guidance
Job Location:
Chicago, IL US
Job Category:
Information Technology
Production/Application Support Analyst
Software Guidance & Assistance, Inc., (SGA), is searching for an Production/Application Support Analyst for a contract assignment with one of our premier financial clients in Chicago, IL. Responsibilities: This role is a Production Support, Level 2 role. Daily tasks will include the research of incident tickets, researching a solution to symptoms reported in the ticket. The goal is to quickly mitigate impact to the customer, and to determine root cause with the end game being able to prevent recurrence of the incident. Required Skills: SQL - successful candidate must be proficient in the authoring of complex queries, sometimes joining many tables. These queries are used on a daily basis to research incidents and determine root cause. Incident Management: successful candidate will have 3-5 years of experience in an application support role, skilled in Incident Management. This entails researching incidents to determine how to mititate client impact and determine root cause. Leadership - successful candidate will also possess experience and expertise in leading teams of 3-5 staff members. This is not a lead role SGA is a Certified Womens Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and Consulting opportunities. For Consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit in addition to transferring H1B Visa sponsorship. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. To view all of our available job postings and/or to learn more about SGA please visit us online at .
