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Initial responsibilities for the Technical Services Engineer will be to perform Logistics Support Analysis (LSA) activities. Position will lead into responsibilities ...
Initial responsibilities for the Technical Services Engineer will be to perform Logistics Support Analysis (LSA) activities. Position will lead into responsibilities ...
Initial responsibilities for the Technical Services Engineer will be to perform Logistics Support Analysis (LSA) activities. Position will lead into responsibilities ...
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Overview:
Technical Support Analyst provides superior customer service by assisting customers with their technical problems.
Nextgen Healthcare is an Equal Opportunity Employer (EOE). Females and minorities are encouraged to apply. NextGen Healthcare complies with the Federal law requiring verification of identity and employment eligibility of all persons hired to work in the United States and adheres to the law to protect your legal right to work.
This position is located in Austin, TX
Responsibilities:
Provide superior customer service by assisting customers with their technical problems. ? Maintain appropriate communication and follow-up with customers to keep them updated on resolution statuses. ? Utilize monitoring tools to identify and initiate resolution on problems before they are reported by the customer. ? Maintain accurate record of all customer service issues in TrackWise, including real-time updates. ? Ensure that open customer tickets meet Service Level Targets, i.e., 24 hour turnaround on Urgent (Priority 1) issues. ? Consult supervisor on customer issues that are not meeting Service Level Targets and any other customer issues that might require escalation or intervention. ? Maintain customer confidentiality. ? Other duties as may be assigned
Qualifications:
Excellent verbal and written communication skills. ? Superb customer service skills. ? Proven technical, analytical, and problem-solving skills. ? Detail-oriented. ? Ability to multi-task within a fast-paced environment. ? Ability to manage and prioritize tasks with minimal supervision.
