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For your reference, we have included the original job posting below.
*UK IT Client Services Specialist
Job Number:
25663208
Company Name:
EMC
Job Category:
Information Technology
*UK IT Client Services Specialist
Location(s) United Kingdom - Brentford Title *UK IT Client Services Specialist Requisition ID 58224BR Job Description GENERAL SUMMARY Supports the Corporate Business community and labs providing first level dispatch, application/operating system support, and consultation for all IT desktop and lab server needs. Receives, assesses, troubleshoots, and resolves support requests. Duties may also include supporting the internal Voice network, telephone support, and voice messaging systems. Technical support for LAN/WAN networks, LAN administration, troubleshooting hardware and software (routers, switches, hubs, etc.) is required. May be called upon to work on special projects external to workload. May be asked to perform other duties as required. PRINCIPAL DUTIES AND RESPONSIBILITIES Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows client/server (2000, XP, 2003, etc.). Recommend hardware and software solutions to the customer and the business unit. Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments. Assist in testing applications, service packs, and patches prior to corporate wide release. Working knowledge of Microsoft Exchange, perform duties as an Exchange Administrator. Implement and install wide-scale data communication networks (wired and wireless) for internal company needs. Possess a full understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.). Troubleshoot, set, and change VLANs, ports, and subnets on switches within the WAN. Implement and install Voice/Telecom systems (experience with NEC and/or Nortel preferred), Octel Voice Messaging system and deploy new phone and voice mail extensions. Possess a full understanding of and use commands to configure, move, add, and change telephone extensions within the same building as well as from building to building. Independently troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments. Communicate highly technical information to both technical and nontechnical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment. May be asked to conduct training to other technicians. Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base. Full understanding of Call Tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution. Identify incorrect process flows within the tracking system and influence change as appropriate. SKILLS Knowledge of Unix, Windows NT/2000/98, Internet Security, Oracle ERP. Knowledge with appropriate networks, products and protocols. Proficient in Microsoft Office applications. Troubleshooting skills. Sense of urgency. Ability to work in a high-pressure environment. Customer Service skill. Ability to work in a high-pressure environment.
