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For your reference, we have included the original job posting below.
Application Consultant
Job Number:
25848939
Company Name:
Nuance
Job Location:
US
Job Category:
Information Technology
Application Consultant
Application Consultant
Job ID: 1-5466 Location: US-
Category: Other - Other Pos. Type: Full Time
More information about this job:
Overview:
Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.
Nuance's broad range of healthcare specific applications and technologies help service providers significantly increase their bottom line in today's hyper-competitive market. Whether you need to automate the routing of calls, the creation or collection of information, process transcriptions or complete claims, we have a solution to reduce manual tasks and improve patient care, increase staff efficiency, and cut costs.
As a contributing member of Nuance, you will work within a dynamic team environment to develop, support, market and sell our award-winning software applications. We offer competitive compensation packages; including stock options, Employee Stock Purchase Plan, 401(k), full health and welfare benefits and a challenging technical but casual work environment. Join our dynamic, entrepreneurial team that operates worldwide (Europe, US, APAC). Be a part of our fast growing track of continuing success.
For more information, please .
Nuance is an equal opportunity employer.
To be considered an applicant, please submit your resume to this job at: />
Responsibilities:
1. Travels to other company locations/cities and to customer sites to conduct functional and technical application training on assigned core products. 2. Resolves customer’s application questions or problems in the areas of system configuration/setup, and product functionality. This includes referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting. 3. Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs. 4. Maintains billable hours at or above current minimum requirements and completes data entry requirements. 5. Provides written analysis of all customer interactions outlining customer’s issues, concerns, successes and forwards to internal Nuance team consisting of Project Manager/Implementation Consultant, Implementation Services Manager, sales, support and posts in appropriate Nuance web site. 6. Maintains up-to-date advanced knowledge for all defined core products as defined for this level and assigned specialized products. 7. Ability to create appropriate presentations in PowerPoint and deliver at customer executive level.
Qualifications:
* Able to resolve product/software problems utilizing technical support services when necessary via onsite, telephone, both verbally and through remote communication. * Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required. * Advanced knowledge of PC, software, hardware, telephony and operating system skills for training, testing and troubleshooting required. * Proficient in MS OS, MS Office, PC Advanced Literacy, Telephony, Basic Networking, Database. * Must be willing and able to travel overnight 90% of the time or greater. * Bachelor’s degree with related relevant application consulting and training experience with advanced technical knowledge. * Training and Technical Certifications preferred. * Healthcare background preferred.
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