We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 1,095 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Atlanta, GA
** This position is located in Tuscaloosa, Alabama with DCH Regional Medical Center. ** Serves as a primary resource for technology / applications project planning, ...
Senior Business Systems Analyst Are you looking to advance your Information Technology career? If so, then UPS is the place for you! Once known as a trucking ...
Wireless Generation creates innovative tools, systems and services that help educators teach with excellence. With its solutions, educators can easily apply ...
Wireless Generation creates innovative tools, systems and services that help educators teach with excellence. With its solutions, educators can easily apply ...
This is a client facing, Consultant who will manage support and implementation issue for assigned external customers. Some duties and requirements include: ...
Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
Yoh has a contract opportunity for a Dispatch Specialist to join our client in Atlanta, GA. Job Responsibilities: Manage field workforce via the Work Force ...
Wireless Generation creates innovative tools, systems and services that help educators teach with excellence. With its solutions, educators can easily apply ...
Capacity / Performance Analyst Are you looking to launch your Information Technology career? If so, then UPS is the place for you! Once known as a trucking ...
The AT&T Network Planning and Engineering Organization (NP&E) is looking for motivated, enthusiastic recent college graduates for our Network Engineering Technical ...
For your reference, we have included the original job posting below.
Application Support Analyst
Job Number:
43903940
Company Name:
MDI Group
Job Location:
Atlanta, GA US
Job Category:
Information Technology
Application Support Analyst
Application Support Analyst
3 Months - contract to perm
Atlanta, GA
Job Description:
Provides Tier 2 service and support for our client’s employees nationwide across a broad range of subjects, including troubleshooting and restoring business applications, technical service and/or equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established policies and procedures. The core application environment is: JD Edwards, custom CRM, Hyphen, Data Warehouse/Brio, Hyperion, SalesForce CC and CRM; Microsoft 7, Office Suite and web browsers. Will work in a team setting, sharing information and assisting others with requests as needed.
Responsibilities:
Enters ticket request data into and interacts with a ticketing tracking system (Clarity).
Interacts with the end user by phone and/or email to resolve the request.
Analyze, interpret or make deductions from varying facts or circumstances to determine root cause and assist Tier 3 for resolution and develop check lists for typical problems.
Recommends procedures and controls for problem prevention.
Ensures continued update of knowledge to enhance the quality of service.
Updates, develops and documents policies and procedures, working with supervisors, to continually improve the quality of service provided.
Assists in implementation of new systems as necessary and offers support once systems are installed. Some travel may be required on occasion.
Required Skills:
2 - 5 years of IT work experience, preferably with some exposure to business systems.
2 + years of experience with SalesForce CRM and Customer Care support.
Knowledge of Windows Operating Systems, Microsoft applications with a general understanding of networking and applications provision.
Ability to work independently; make decisions on configuration and operation of network and personal computers.
Must be able to work with all types of people at all levels in Regions, Divisions, Corporate, and Tier 1, 2 and 3 staff.
Ability to effectively analyze problems, develop solutions, communicate and document as needed.
Ability to work in stressful environment with many interruptions.
Education: Bachelor’s degree in Computer Science, Information Systems, or similar related field, or equivalent work experience. For application support, a degree in Accounting or related field would be advantageous.
Additional Information:
Occasional travel to remote locations, e.g. for implementations.
Hours of work: normal business hours Mon – Fri with requirement, by rotation, to be on call evenings and weekends
Requirements:
Required Skills:
2 - 5 years of IT work experience, preferably with some exposure to business systems.
2 + years of experience with SalesForce CRM and Customer Care support.
Knowledge of Windows Operating Systems, Microsoft applications with a general understanding of networking and applications provision.
Ability to work independently; make decisions on configuration and operation of network and personal computers.
Must be able to work with all types of people at all levels in Regions, Divisions, Corporate, and Tier 1, 2 and 3 staff.
Ability to effectively analyze problems, develop solutions, communicate and document as needed.
Ability to work in stressful environment with many interruptions.
Education: Bachelor’s degree in Computer Science, Information Systems, or similar related field, or equivalent work experience. For application support, a degree in Accounting or related field would be advantageous.
