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For your reference, we have included the original job posting below.
Application Support Analyst
Job Number:
25141579
Company Name:
Epiq Systems, Inc.
Job Location:
New York, NY US
Job Category:
Information Technology
Application Support Analyst
Job Code : 137 Division : eDiscovery Solutions Location : New York NY US 10016
% of Travel Required : None/Not Specified Job Type : Full Time Career Level : Experienced (Non-Manager) Education : Bachelor's Degree Category : Production/Operations, IT/Software Development Job Description :
This is an outstanding opportunity for a motivated individual to join an entrepreneurial and dynamic company. Epiq Systems is a successful, publicly-held legal technology and solutions firm. Those who join Epiq will find that our unique culture embraces excellence, a commitment to 100% client satisfaction and a deep respect for all our employees.
The Application Support Analyst works as a member of the Application Support department within Epiq's electronic discovery division - Epiq eDiscovery Solutions. Application Support Analysts provides 1 st , 2 nd and/or 3 rd level support to clients (principally law firms and the in-house legal departments of Fortune 500 corporations) using Epiq's proprietary software solutions. Support of applications is also provided internally to Epiq associates from several departments including Client Services, Litigation Support, Software Engineering & QA, Production Services and IT.
There are several shifts available, and flexibilty for nights and weekends is highly desirable. Typically a minimum of one weekend day is required. Job Responsibilities include:
Identify, analyze and resolve technical issues, from external clients and internal associates, involving Epiq’s proprietary software applications. Partner with internal associates (systems and database administrators, software engineers and quality assurance analysts, etc.) to assist in problem resolution. Documenting issues and working with other functional groups to develop updated processes and workarounds. This is a highly technical, client-facing role that requires superior customer service skills. Please note that this is NOT a Desktop Support role.
Requirements:
Experience working with IT groups or proprietary application software support environments (particularly in the legal marketplace) in a fast paced, dynamic environment. Bachelor’s degree in Computer Science, Information Systems or closely related field is preferred. Three (3) or more years of professional work experience in application support. Strong client focus: troubleshooting and follow-up skills; commitment to continuous improvement. Excellent oral and written communication. Proactive, responsible, and willing to go above and beyond to achieve client satisfaction. Knowledge of Oracle, Sybase, SQL Server databases is a significant plus. Experience in litigation support and/or document management systems is a plus. Some experience troubleshooting issues in a Windows/Citrix environment; familarity with Windows and Citrix administration and Active Directory. Understanding of UNIX and/or Linux basic command lines and light scripting skills helpful. Familiarity with XML a plus.
Salary and Benefits
Salary is dependent upon experience. Epiq associates enjoy an attractive balance between the entrepreneurial spirit of a mid-size company and a benefit package typically found only in a large company. This includes:
* 401(k) with Employer Match * Premium Medical, Dental, Vision, Prescription, Disability, Life Insurance and Long-Term Care benefits * Flexible Spending Accounts (Section 125) for Healthcare and Dependent Care * Paid holidays, sick days, personal days and vacation days
About Epiq Epiq Systems, Inc. (NASDAQ: EPIQ) provides an advanced offering of integrated technology-based products and services for litigation, fiduciary management and claims administration applications. Our clients include corporations, attorneys, trustees and administrative professionals who require sophisticated case administration and document management capabilities, extensive subject matter expertise and a high service capacity when working on complex legal proceedings.
Epiq Systems employs 500 professionals nationwide in 9 locations. Since going public in 1997, we have focused successfully on a long-term strategy of profitable growth and strategic acquisitions. We have an exceptionally strong balance sheet. Forbes Magazine has placed us on its 200 Best Small Companies list and its Midas List of top 25 Technology Companies . We are also on Business 2.0 magazine's list of the 100 Fastest Growing Tech Companies , and on Fortune magazine's Small Business list of top 100 Fastest Growing Small Public Companies . Our eDiscovery Solutions practice is ranked in the Top 5 Electronic Discovery Service Providers for Corporations by the Socha-Gelbmann survey.
Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq Systems is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
