Responsible for the less complex tasks required in the testing and analysis of all elements of the network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Assists and supports other employees in the NOC/TAC as initial fault isolation support for internal and external customers. Opens, updates, and closes trouble tickets as required to track progress of trouble resolution. Assists with network configuration/reconfiguration. Assists in the collection of customer requested data such as traffic reports as needed. Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. Maintains documentation of daily operations. Typically reports to first or second level management.
Nature of Contribution- Technical professional with limited experience. Primarily completes standard work.
Knowledge - Has basic working knowledge of technical principles and methods within own discipline / specialty area. Integrates basic principles of discipline with processes and procedures to complete own job. Grows current knowledge of AT&T technologies, systems.
Analysis and Problem Solving - Solves non-routine problems by applying limited judgment to select appropriate standard procedures. Articulates and refines identified issues within own area. Analyzes a variety of factors within applicable standards and procedures to develop solution. Reviews structured technical problems and independently selects appropriate methods.
Independence - Follows established policies and procedures; plans work priorities with guidance from superiors. Works on assignments of limited scope and limited discretion applied in establishing deadlines and approaches for completing own assignments.
Contribution to AT&T Technology - Carries out standard work to achieve deadlines. Contributes to maintaining current technologies and/or supports teams in emerging technologies.
Communication- Exchanges routine technical information in effective and timely manner. Actively engages with others to understand issues and gather necessary information. Presents materials/thoughts effectively one-on-one.
This position may be responsible for contributing to AT&T's compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
