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For your reference, we have included the original job posting below.
AT - T-Lead Technical Support
Job Number:
26682012
Company Name:
AT&T
Job Location:
Phoenix, AZ US
Job Category:
Information Technology
AT&T-Lead Technical Support
Description
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top50 Companies for Diversity.
As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.
Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!
Working as an AT&T Technical Support Lead, you will be a skilled technical specialist whose primary function is to provide Level 3/Tier 3 Network and Network security support. Having a security technical competency with a breadth of knowledge across multiple product sets and technologies supported by more than 12 different AT&T commercial, wholesale, and government Managed Security Offers and over 25 Product technologies. The AT&T Technical Support Lead is responsible for analyzing, diagnosing, identifying, troubleshooting, supporting and resolving highly technical, highly complex problems.
Additional Responsibilities:
Manage complex set of AT&T security offers and customer configurations required in meeting the AT&T Service Level Agreement
Provide third-tier technical support of AT&T customer network and security systems. Determine the root cause of problems and bring final resolution
Work with Internal and External resources as needed (customers, AT&T teams, vendors, etc.) in troubleshooting and resolving issues
Interpret, implement and adapt security policies and configurations to conform to customer specifications
Maintain network security for customers ranging from small business to large corporation and government entities
Provide technical support to technicians and support teams
Diagnose, troubleshoot, and repair problems/issues with computer systems and/or complex networking software across multiple product lines on a global scale
Two to four years of experience performing deep packet analysis for Cisco and Enterasys IDS sensors as well as DDoS and PIP flows for multiple customer enterprise networks
Required Clearances: JUTNet and TNet
Experience in Trend Micro anti-virus
Two to four years of experience in the following areas:
Intellitactics SEM
Cisco PIX firewall
Checkpoint NG (Next Generation) firewall experience running on Nokia, Sun, and Crossbeam platforms
Desired Qualifications:
Experience in one or more of the following areas:
Bluecoat Proxy
Juniper Netscreen firewall
iPolicy or Fortinet Network-based firewall
Netcache Proxy
Cisco Router configuration and troubleshooting experience
Lucent Brick Firewall
SNORT
McAfee Tipping Point IDS/IPS
BS degree in Computer Science, Management Information Systems or Electrical Engineering
Three to five years of experience in diagnosing and troubleshooting electronic systems and/or customer service on computer systems
Three to five years of experience in programming software for systems and/or applications
Network and Security related certifications:
All Cisco certifications
CISSP
Checkpoint CCSA
Nokia ad SUN Microsystems
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
