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For your reference, we have included the original job posting below.
Backstage Customer Support Technician I (Retail Sales)
Job Number:
26861138
Company Name:
Sony Electronics
Job Location:
Boca Raton, FL US
Job Category:
Information Technology
Backstage Customer Support Technician I (Retail Sales)
Title: Backstage Customer Support Technician I (Retail Sales) Location: FL-Boca Raton
Sony Style stores give you a front row seat to see Sony United at work. Here, we bring consumers face to face with innovation and allow them to experience the magic of our products first-hand. They can hear Sony Music and see Sony Pictures content in amazing quality through our newest technologies. As the face of Sony, it will be your job to explore our innovations every day, share your passion with our customers, and in the process create experiences that breed life-long Sony fans. You'll love your job, and you'll have a bit of fun, too. As a Backstage Customer Support Technician I, you will focus your attention on providing World Class Customer Service to all customers who enter the store by fulfilling customer needs.
This position requires an individual capable of working on problems of moderate scope where analysis of situations or data are necessary. The Backstage Tech must be able to exercise judgment within defined procedures and practices to determine appropriate action. This individual must be capable of troubleshooting hardware and software problems by telephone or in person and identify the failed hardware component when necessary.
In this position Backstage Customer Support Representatives may perform services for customers including but limited to: * Sales support * Answer technical questions related to Desktops and IT products * Troubleshoot hardware and software problems and basic set-up * Data migration * System Boost (training will be provided) * Provide training to customers on various topics (training will be provided) * Memory/HD upgrades * Associate's degree with one year experience in PC hardware repair and troubleshooting. In lieu of Associate's degree, must have a high school diploma or equivalent and a minimum of three years of experience * Must be able to troubleshoot problems while customers are present and possess the ability to explain technology to non-technical people * Proven ability to troubleshoot problems related to peripheral devices used with Sony computers (especially network setup) required * Retail sales experience is preferred * In depth knowledge of Sony Notebooks, Desktops and IT products with a MCSE and A certification preferred * The ideal candidate will be a results-driven, team player with a positive attitude who is also an excellent communicator/listener with the motivation necessary to meet customer needs * The ability to work a flexible schedule, including nights and weekends, is a must * This position requires ladder climbing (up to 20 feet), the ability to stand for long periods of time and the ability to lift 50 pounds with or without reasonable accommodation * Must be 18 years of age
Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. We sincerely appreciate the time and effort you spent in contacting us and thank you for your interest in Sony Electronics Inc.
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