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For your reference, we have included the original job posting below.
Business Analyst
Job Number:
26770244
Company Name:
SHPS
Job Location:
Minneapolis, MN US
Job Category:
Information Technology
Business Analyst
Business Analyst (Carrier Ops, Lg Market/COBRA) SHPS, Inc. Minneapolis, Minnesota
This job reports to the Work Group Manager Relocation is not provided and travel is not required. This is aFull-Timeposition, working1st Shift. Number of Openings for this position:1
Overview â??SHPS is a leading, independent provider of integrated health solutions that improve personal health and reduce spending. By integrating traditional health management and benefits administration services, SHPS delivers people-centric solutions that empower individuals to make wise healthcare choices. It serves large and mid-sized employers, government agencies, and third-party administrators through the companyâ??s Carewise® Health, Landacorp, and SHPS brands."
The Business Analyst is responsible for the delivery of services and resolution of client issues for the COBRA and Carrier Exchange products. This position must be able to organize daily tasks across multiple clients to ensure that issues are researched and resolved in a timely manner. Also required is trend analysis and accurate system set-up and testing to reflect client requirements.
Job Skills/Requirements For an assigned group of clients: Process and/or review daily/weekly data file to include research and data resolution of file errors. Track and report event activity and/or trends to the client/carrier resulting from the data load. Create, manage and document data feed specifications, set the production schedule, work with others to ensure the feeds are brought into production, and monitor the process to ensure successful stabilization. Perform and/or review the custom/generic enrollment form and confirmation statement production process. Research and resolve assigned escalated participant specific issues and general inquiries reported through issue tracking. Review the resolution of the error reports, group assignment failures, financial discrepancies, and group rate errors, as completed by other team members. Audit and troubleshoot issues with client/carrier data feed execution. Identify core issues with execution and develop solutions for long-term improvement. Review and research census exception report and send findings to client. Complete assigned tasks as they relate to special projects or open enrollment. Set up plan design changes for open enrollment/implementations. Assist in the testing of all phases of open enrollment/special projects including system functionality, forms, IVR, internet and online screen functionality. Serve as the primary contact for clients or carriers technical and benefits HRIS resources, and partner with them to determine the clients or carriers reporting requirements, administrative needs, and technical capabilities. Serve as the day to day contact with the client or carrier and partner with them to ensure that their expectations are met related to all aspects of service delivery. Responsibilities may also overlap with the Associate Analyst and/or Financial Systems Analyst positions. All other duties as assigned. Excellent analytical, problem solving and critical thinking skills. Detail orientation required. Ability to communicate status to managers in a timely manner. Strong written and verbal communications. Ability to self-prioritize across multiple clients to meet deadlines. Ability to operate efficiently and calmly during high stress situations. SQL experience. Must be able to successfully complete any required pre-employment testing.
Additional Information/Benefits All benefits are effective on the 29th day of employment with the exception of tuition reimbursement and STD, which is effective after 90 days of employment.
Attention Staffing Agencies: This position is not open for agency submittals. Any candidate submitted without HR approval will be considered an applicant of SHPS, not the agency. All Agency Candidates must first be submitted to HR.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance
Screening Requirements: Drug Screen, Criminal Background Check
