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For your reference, we have included the original job posting below.
Business Integration Manager - N. Phoenix Location (DAC)
Job Number:
41708864
Company Name:
TeleTech Holdings
Job Location:
Phoenix, AZ US
Job Categories:
Management & Business Customer Service
Business Integration Manager - N. Phoenix Location (DAC)
Close Date: 02/24/2012
General Summary:
Identify and implement business process automation including: process improvement assessments, creation of business requirements documents and supporting business case information used to prioritize projects, project management of systems, launch, reporting or other projects, manage UAT processes, analyze support performance metrics and identify root cause and improvement initiatives, manage program action item log, communicate with and between the program, all support organizations and the client.
Essential Duties & Responsibilities:
Project Management
Performance Analysis and Process Improvement
Interdepartmental and client communications
Other related duties as assigned
Job Specifications:
Proven leadership skills
Strong business acumen
Project Management experience
Process Innovation
BA/BS in Business or related field preferred
Management experience preferred
Previous experience in sales or sales back office
Strong background in business operations
Strong experience in systems implementation
PMP Certification preferred
Additional Specific Duties & Responsibilities:
Operational expert for assigned programs
Interface with support organizations to improve program capabilities and performance
Owns and manages program issues list
Writes business requirements documents, related business case documentation and creation of project requests (ie. Systems and reports)
Ent0to-end Project Management of all systems implementation, program launches and other related projects through stabilization
Performs discover on new clients
Process documentation and library management (systems, launches, annual BAU reviews)
Manages UAT and stabilization to ensure smooth deployments
Prepares and participates in client communication
Other duties as it relates to operation support to the programs
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
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