We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 721 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Los Angeles, CA
Los Angeles, CA Req ID 50972BR Business Title MES Business/Analyst Programmer Business BioScience SubBusiness Manufacturing Country US State/Province California ...
Bring Your Full Talents to Work Every Day DBA/Nintex Workflow Analyst, Pasadena, CA no relocation Founded in 1944, Parsons, an engineering, construction, technical, ...
Description Sr. Analyst Web Analytics Are you looking for a fast moving, creative environment where you can use your expertise to develop and market cuttingedge ...
Data Stage ETL Developer: Individual needs to be highly skilled and competent using the IBM Data Stage product in a Teradata warehouse environment and will ...
Description Position provides technical, acquisition and development support to the SMC/SY NonTraditional SSA program Evaluate the integration of the program ...
Description Business Manager / Campaign Manager, SEM Are you looking for a fast moving, creative environment where you can use your expertise to develop and ...
As an Army National Guard Intelligence Analyst, you will play a key role in the interpretation and exploitation of intelligence gathered from or about the enemy. ...
JOB TITLE: BUSINESS INTELLIGENCE SOLUTIONS ARCHITECT CANDIDATE LOCATIONS : These are new positions as my client is expanding. We seek qualified candidates in ...
Join our worldwide community of information management professionals. Lend your talent, skills and experience to a worldclass company, and enjoy the freedom ...
This is an engineering position (entry level to a few years experience) at the Boeing C17 Long Beach, CA facility. Primary assignment will be working closely ...
For your reference, we have included the original job posting below.
Business System Analyst
Job Number:
26833539
Company Name:
Ava Consulting
Job Location:
Los Angeles, CA US
Job Category:
Information Technology
Business System Analyst
--> View Company Profile Rate This Job Report Job Job Overview Company: AVA Consulting Title: Business System analyst Skills: Business System analyst, ACD, IVR, Epic application Date: 8-25-2010 Location: Los Angeles, CA Area Code: 213 Employ. Type: CON_HIRE_CORP CON_HIRE_IND CON_HIRE_W2 Pay Rate: Competitive Job Length: 90 Days Position ID: 00860697 Dice ID: 10125450 Travel Required: none Telecommute: no Contact Information Contact: Grace Jones Phone: .dc_content ul, .dc_content li { list-style-type: disc !important; } .job_details ul, .job_details li { list-style-type: none !important; } --> Save this job Email to a friend Click Here to Apply Printer-Friendly Job Description Business System analyst Los Angeles, CA Our client offers a dynamic environment in an exciting industry, for those who enjoy the challenge of competing in the global marketplace, and want to be part of a team that delivers the best air travel service in the world. Excellent benefits, Travel privileges and Work/life support. We are currently looking for a Business System analyst to join our team in Los Angeles, CA Please send your updated resume to: OR Contact us at for immediate consideration. Job Description Provide the organization with a knowledge leader experienced in the operational processes required to support and enhance the function of the service desk. This role will focus primarily on the requisite infrastructure (training, communication, knowledge management and quality assurance) that enables the service desk to function effectively. This individual possesses advanced expertise in accurately trending and applying data to be utilized in the development of training curriculum, knowledge management tools and quality improvement initiatives. This role ensures that the service desk functions and issue/incident management processes are implemented and performed according to documented processes and are meeting the requirements of our client. When the goals are not achieved or incidents occur that significantly impact a clinician*s ability to do their duties, this leader will be proactively engaged to address the issues, as well as communicate status to the impacted service desk teams. This individual will guide the operations team as well as work directly with the clinical, technical and business application team leads to drive optimal function of the service desk. Required Skill Manage the day-to-day function of the Epic application operations service team, ensuring processes are followed and procedures are working. * Manage workload balance of the operations service desk staff, as well as the direct management of operations support analysts according to an established performance measurement plan. * Monitor clinical issue and incidents, developing solutions to improve first call resolution to reduce abandon rates, live transfer rates, and misrouted calls. * Ensure compliance with established policies and procedures for the service desk staff. * From the issues and incident events, identify changes and improvements to the service desk processes, which could improve clinician satisfaction. * Identify potential service improvements pertaining to the service desk operations by collecting customer information, recognizing customer requirements, and analyzing incident, problem, and change management history. * Trend and analyze data to identify potential service desk operational improvements that would better serve the clinical and service desk staff. * Collaborate with organizational leadership and the clinical, technical and business application team leads to identify performance metrics and goals. * Collaborate with clinical, technical and business application team leads to develop, implement and sustain action plans. * Direct the development of training curriculum, knowledge management and communication tools. * Work to achieve the training plan objectives based on skill with each employee and establish a career path for growth progression. * Ensure that call handling technology (ACD, IVR and work management software) functions effectively. * Participate in change management processes and provide information on issues and workflows encountered by the service desk. NEXT STEPS:- Please send your updated resume to: OR Contact us at for immediate consideration. We are unable to sponsor H1b candidates at this time. AVA Consulting is a Nation wide staffing company that helps clients with Resource Management. Our client base includes Fortune 500 and international clients. Company Overview find more jobs with this company Save this job Email to a friend Click Here to Apply Rate Job Positive Neutral Negative Misrepresented job Pays below market level Not a real job Position no longer available Other Please Provide an Explanation (400 character limit) Security For security purposes, please enter the characters seen to the left in the text field below before submitting. E-mail Address: Forgot your password? Password: Login Not a member yet? Sign up now for your FREE Dice Account!
