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WakeMed Raleigh Campus (New Bern Avenue) - Raleigh, NC US
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Sr Business Systems Analyst Are you looking to launch your Information Technology career? If so, then UPS is the place for you! Once known as a trucking company. ...
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For your reference, we have included the original job posting below.
Call Center Operations Analyst
Job Number:
24906839
Company Name:
Dell
Job Location:
Bayan Lepas, MY
Job Category:
Information Technology
Call Center Operations Analyst
Title: Call Center Operations Analyst Location: MYS-Bayan Lepas
Technical Support Analyst (Hiring Manager Bobby Yeoh)
(Rotating shift work and is a requirement of the job.)
1. Daily: a front-line position who provides timely response to customer issues, using all Dell resources to quickly and accurately diagnose, troubleshoot, and repair customer's servers or escalate to the appropriate team.
2. Daily/Weekly: Actively support the customer in problem resolution by
Answering customer communications in a timely fashion Identify and resolve issues affecting customers' Servers, Storage , EMC Track the details of changes made and solutions provided to resolve customer issues in the specified tracking tool.
3. Daily/Weekly: Take proactive role in Technical Support call avoidance by identifying known problems and documenting the resolution in the form of PRDs.
4. As Required: Maintain/enhance skill levels according to future technology trends.
5. Daily/Weekly: Maintain customer database to ensure customer information is up to date and accurate:
Customer contact Hardware/Software revision Detailed description of the problem
6. Detailed steps for resolution
2-3 years experience in Call Center environment
Intermediate server hardware knowledge (including SCSI, RAID, I/O topology , backup ); A , MCSE, CCNA, RHCE certification desired. Basic networking knowledge (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions, and network load balancing); Cisco certification desired. Advanced knowledge of at least 2 of the following: NT, W2K, RedHat Linux, Exchange, SQL, IIS, Proxy, Apache, Squid, SendMail, Clustering, Site Server, ASP, or XML. Strong verbal and written communication skills are required.
