At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. As part of our Cisco Solutions Sales division, your knowledge and experience in the converged IP contact center, voice self-service solutions (application and infrastructure) and Cisco Contact Center Solutions space will be the key for success in our growing practice.
We currently have a need to hire an experienced Cisco Solutions Sales Engineer to help develop leads and build partner relationships in support of our business development efforts in the Northeast region. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.
Responsibilities:
Develop Leads and Partner Relationships:
Develop and maintain relationships with targeted individuals in selected Regions with Cisco, Nuance and related technology vendor or service provider partners
Leverage relationships and sales track record to obtain leads from Cisco and other partners through direct communication, and coordination with local eLoyalty Business Developers
Participate in initial data gathering and lead qualification with both Cisco and the prospective Client
Develop Business / Technical Needs:
Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
Leverage eLoyalty's UCCE Solutions Framework in informal requirements meetings or facilitated workshops
Document critical business and/or IT requirements and ""compelling events"" requiring the client to make a change
Conduct solution design meetings with Cisco, eLoyalty and client personnel in order to confirm solution scope and the design required to fulfill requirements
Develop detailed solution bill of material configurations, logical call flows, and architecture diagrams
Provide information for our delivery teams to develop timeline and staffing estimates
Develop 'Solution Review' presentations
Participate in field Professional Services and Managed Services communications with Cisco Product Managers to resolve pre-sales design and configuration questions
Develop and Present Solutions to the Client / Support Deal Closure
Develop Proposals and SOWs using standard eLoyalty templates
Provide a lead or major contributor role for RFP Response Development
Coordinate preparation of materials and manage to completion the Bid Assurance process for Cisco / UCCE pursuits
Participate in Client Meeting Solution Reviews - together with eLoyalty and Cisco personnel
Coordinate ROI Business Case Analyses
Be able to lead a multi-week team effort, with other eLoyalty participants, to develop and present a thorough UCCE ROI Business Case Analysis
Knowledge Contribution
Provide insights on Cisco product improvements, eLoyalty process improvements, template development, etc.
Provide insights on competitor service offerings
Required skills:
Deep knowledge of converged IP contact center and voice self-service solutions (application and infrastructure)
Experience with Cisco Contact Center Solutions, and Relationships with Cisco Contact Center Business Unit and Field Sales Specialists is a positive
Charisma, relationship energy
Experience in selling situations - particular experience selling Contact Center/ CRM professional services is a positive
Excellent communication skills and credibility, from CXO levels down to detailed technical analysts
Ability to think critically and logically articulate recommendations - both verbally and through compelling presentations and proposals
Strong multi-tasking skills
Demonstrated ability to work collaboratively as part of a team sales effort, and to successfully operate in a flexible, virtual operating environment
Ability to travel up to 35%
We offer an outstanding career development opportunity, a competitive base salary, opportunity to earn team quarterly bonus and full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.
