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For your reference, we have included the original job posting below.
Client Field Technical Services Senior Analyst-Heath OH
Job Number:
25982838
Company Name:
Dell
Job Location:
OH US
Job Category:
Information Technology
Client Field Technical Services Senior Analyst-Heath OH
Title: Client Field Technical Services Senior Analyst-Heath OH Location: Ohio Client Field Technical Services Join Dell and you'll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you'll always be challenged in your work and supported in reaching your most ambitious goals.
Responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
· Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals.
· Installs, maintains and optimizes desktop /notebook configurations at customer sites.
· Diagnoses and resolves product performance problems.
· Performs maintenance and repair services.
· Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
· Performs advanced troubleshooting techniques to address complex technical issues
· Identifies risks and develops solutions for Client tasks
· Serves as escalation and issue resolution point for onsite technicians
· Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
· May distribute workload among Client Field Team
· May prepare documentation to record and track issue resolutions.
· May handle several projects simultaneously
· Uses independent discretion and decision making to assess and deliver technical solutions
· May receive calls after normal business hours
· A highly skilled specialist who contributes to the development of concepts and techniques; completes complex tasks in creative and effective ways
· Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues; makes recommendations for new procedures
· Acts independently to determine
methods and procedures on new assignments; often acts as a facilitator and team leader
· Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook. Knowledge of Linux/Unix operating systems may be required.
· Excellent interpersonal skills and ability to lead a collaborative team
· Excellent verbal and written communication skills with emphasis in customer service; experience handling difficult customers and conflict resolution
· A desktop or equivalent skill set is required; MCP, MCSE, CNE or Network certification is preferred
· Typically requires a minimum of 6 years of related experience with High School diploma or equivalency
· 2-4 years of experience with Bachelor's Degree
Top Security clearance required
About Dell:
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
