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For your reference, we have included the original job posting below.
Client/SMB Technical Support Specialist
Job Number:
22120487
Company Name:
Dell
Job Location:
Bayan Lepas, MY
Job Category:
Information Technology
Client/SMB Technical Support Specialist
Title: Client/SMB Technical Support Specialist Location: MYS-Bayan Lepas . Provide over the phone diagnosis, trouble-shooting and resolution of computer systems within the scope of service. . Maintain accurate call logging and tracking of communications and service activities into company database. . Analyze and articulate complex issue in a simplified and easy to understand manner. . Understand and communicate the right expectations of service deliverables to the various stakeholders. . Handle outstanding service requests and follow-up with customer for closure. . Escalation of issues to the relevant experts or authorities to obtain acceptable resolutions. . Possess good people and communication skills. . Has the ability to work in a diverse environment and service international customers. . Identify opportunities to upsell products and services as per customer needs. . Degree in Computer Science / IT related discipline with at least 1 year related working experience. . Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service, field support or corporate service desk. . Strong understanding and technical knowledge of computer system such as desktop and laptop. . Those with professional certification from Microsoft Windows/XP/Vista/Office will have an added advantage. . Able to work rotating shifts including 24x7. . Speak, read and write proficiently in English. (M)
