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For your reference, we have included the original job posting below.
Complaint Coordinator
Job Number:
43598409
Company Name:
Gilbarco Inc.
Job Location:
ON CA
Job Category:
Information Technology
Complaint Coordinator
Title: Complaint Coordinator Location: North America-Canada-ON-Concord Other Locations: Scope of Role:
Reporting to the Quality Systems Manager, the complaint coordinator (CC) is responsible for working with Customer Service, Sales, and any complainant in order to ensure all complaints are documented properly as well as to initiate the complaint investigations. The CC will also ensure all complaints and returned product complaints have complete information, will perform analysis of returns, Device History Record (DHR), and previous complaint records. The CC also reviews all applicable reports/data and performs trend analysis.
Responsibilities:
* Administer the Product Complaint program by making entries into the Complaint log and review return products before assignment including the analysis of returns for correct ID, performing Device History Record (DHR) and previous complaint record search for similar failure modes. * Handle MDR Processing * Work with Customer Service, Sales, and complainants in order to assure all returned product complaints have complete information. * Assist in reviewing Non-Conforming Reports and Complaint Evaluation forms for trend analysis and CAPA program. * Handle miscellaneous duties as necessary in the performance of the process and the quality assurance department. * Implement and maintain a comprehensive supplier quality process within the business that ensures the achievement of the organization's business plan and also ensures that FDA QSR(GMP), ISO 13485, MDD, CMDCAS and/or other national or international standards are continuously met. * 2 years experience in a customer service oriented role working with complaints, investigations, and CAPA plans is required. * Working knowledge of Microsoft Office applications, ACCESS, and Excel, to help administer the analysis programs and to perform standard operation procedural (SOP) changes. * Background in Medical Device and/or Quality Assurance is required. * Good problem solving and analytical skills working in an independent environment while handling QA tasks. * Must be able to interact and effectively communicate with all levels of employees and external customer / sales individuals. * Must possess strong skills in the areas of verbal and written communications, interpersonal relationships, and analysis of data. * Knowledge of FDA regulations and ISO standards is preferred. * Bachelors Degree required or equivalent experience. * Must be able to lift up to 50lbs
