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Listed below are the top 7 out of 7 listings that are in the same industry and location as the job you were looking for. To see more than 7 listings, click here to search similar jobs in Montgomery, AL
Job Title Sr Functional Analyst Job ID Number 194063 Company General Dynamics Information Technology Location Maxwell AFBGunter Annex, AL Job Category Project/Program ...
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Job Title Sr Functional Analyst Job ID Number 194063 Company General Dynamics Information Technology Location Maxwell AFBGunter Annex, AL Job Category Project/Program ...
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For your reference, we have included the original job posting below.
Consolidated Service Desk (CSD) Analyst
Job Number:
25715310
Company Name:
Avnet, Inc.
Job Location:
Montgomery, AL US
Job Category:
Information Technology
Consolidated Service Desk (CSD) Analyst
Consolidated Service Desk (CSD) Analyst
Job Title: Consolidated Service Desk (CSD) Analyst Job Type: Temporary Location: Montgomery, AL Requisition #:
Job Description:
Avnet Inc. (NYSE:AVT) a fortune 500 Company is one of the largest distributors of electronic components computer products and embedded technology serving customers in more than 70 countries worldwide. Avnet accelerates its partners success by connecting the worlds leading technology suppliers with a broad base of more than 100000 customers and providing cost-effective value-added services and solutions.
Job Purpose:Receive Avnet customer phone calls reporting problems related to their specific area of support. The emphasis of this position is to provide maximum amount of resolution upon first contact for these problems. Primary Duties and Responsibilities: * Meet customer expectations by ensuring problems are resolved to customer satisfaction. * Foster and build relationships within the GIS Technical groups to continuously learn while improving the problem resolution process. * Ensure timely and efficient escalation of problems to the appropriate support areas for those problems that could not be resolved at the Help Desk as Call Tickets. * Help identify problem trends and training issues related to their specific area of support based on call history. * Receive general problem and how-to calls from Avnet customers and provide first level resolution support where and whenever possible. * Maintain problem call history by ensuring that all calls are logged in the Service Center tool. * Issuing Call tickets for those problems which they can resolve and problem tickets for those calls they need to escalate. * Follow support processes and suggest updates as needed to provide consistent and reliable customer service reduce call duration and increase first call problem resolution rate. * Work to ensure the efficient resolution of problem tickets by timely escalation of the problem tickets and directing the tickets to the appropriate support areas within GIS. * Communicate status of open problems to customers as requested and necessary. Knowledge and Skill: * Knowledge of customer service practices trends and applications * Skill in reading and understanding written instructions * Skill in communicating effectively orally and in writing * Skill in operating a computer utilizing a variety of software applications * Skills in TS applications (Genesis Q20 R20 CRM Channel Connections Order Status and Smart Tracker) and EM applications (Calypso-Titan Web-I and Symphony). Work experience requirements: * Two (2) years of help desk computer maintenance computer operator or closely related experience. Education & Certification Requirements: * High School diploma or equivalentWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
