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Sr Business Systems Analyst Are you looking to launch your Information Technology career? If so, then UPS is the place for you! Once known as a trucking company. ...
Senior Programmer Analyst Are you looking to launch your Information Technology career? If so, then UPS is the place for you! Once known as a trucking company. ...
For your reference, we have included the original job posting below.
Customer Care Analyst - Technical
Job Number:
25737746
Company Name:
Deltek Systems
Job Location:
Makati, PH
Job Category:
Information Technology
Customer Care Analyst - Technical
10CC044: Customer Care Analyst - Technical(Makati, Philippines)
POSITION SUMMARY: As a Technical Support Analyst, you will be responsible for providing quality technical software support to clients using Deltek products. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. The Technical Support Analyst analyzes and responds to customers technical issues encountered when running Deltek software. Involves analyzing clients' server, workstation, or web configuration for running all products on Microsoft SQL Server, Oracle, Access or Fox-Pro databases. Operates under moderate supervision and generally working US business hours. Deltek's work environment is challenging, innovative, and fun. REQUIRED KNOWLEDGE, SKILLS & ABILITIES: * Strong oral and written communication * Must have had coursework and/or experience in Enterprise solutions line of software or computer programming or database administration, preferably in Microsoft SQL Server or Oracle databases * Experience supporting a web-enabled software application preferred with knowledge of the following: web server deployment, internet connectivity, Active Directory, SSL, IIS, and firewalls * Experience with Access and FoxPro a plus * Successful history working in a team environment * Refined problem solving skills * Able to multi-task in a fast-paced environment * Superb customer service skills * Must have the ability to work independently and be self-motivated * Proficiency with Microsoft Office applications * 2+ years experience as a technical support analyst is preferred * Must have a Bachelor's Degree in either Computer Science, Mathematics, Engineering, Business, related discipline or a technical diploma/certification in computer programming or database administration
