Customer Engineer II - Kenner, LATitle: Customer Engineer II - Kenner, LA
Location: Louisiana-Kenner
Job Title: Customer Engineer II
Location: Kenner, LA
About NCR Corporation:
NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels. NCR's Shared Services is a leading global IT support service provider. NCR is a service partner with leading technology companies - Cisco, Nortel, Sun, Dell, HP and others.
Summary Description:
NCR Field Service Technician- Install Team (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer s satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.
Key Areas of Responsibility
Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region.
Provide continuity of customer operations and high levels of customer satisfaction
Basic Qualifications:
High School Diploma or GED
Must be a local candidate
Must be authorized to work in theU.S.
Must have a valid driver's license
Must pass comprehensive background check including credit check, criminal, driving record, and drug screen.
Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.
Preferred Qualifications:
A certification
2 year degree in electronics or computer technology
At least 2 years of hands-on POS/ATM repair experience in a customer field environment
At least 2 years of PC repair experience in a customer field environment.
**NCR offers includes a competitive base salary, 401(K), strong work/family programs, and medical, dental and disability coverage
**No relocation assistance is available for this position
Statement to Third Party Agencies
To ALL recruitment agencies: NCR accepts resumes only from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or send to any NCR facility. NCR is not responsible for any fees orcharges associated withunsolicited resumes.
EEO Statement
NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.
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