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Title: Customer Implementation Specialist (AT&T Project Scheduler) Location: Philippines-Cebu City Title: Customer Implementation Specialist I, II, III (AT&T Project Scheduler)
Location: Cebu
Grade: 3-5
Position Summary The Project Scheduler will work in a fast-paced, fluid environment, within the AT&T PMO team to deliver contracted services to AT&T's customers, worldwide, on a 7 X 24 basis. The Project Scheduler is AT&T's first interface with NCR; whose core responsibility is receiving installation and MACD events, AT&T E-templates received via a shared e-mail box or AT&T GPS Proprietary system, and importing the information into the AT&T PMO database. The Candidate for this position will be required to provide an attention to detail insuring AT&T's request meets NCR's contracted deliverables. The Project Scheduler role also includes, and not limited to, data entry (task imports), database updates, Start of Day/End of Day reporting, submitting request documentation to NCR Field Centers and Service Partners, and assisting NCR Project Implementation Managers with request questions or changes. The candidate for this position will need excellent Microsoft Office P/C and written communication skills. Key Areas of ResponsibilityScheduling. Receive and import customer installation requests and MACD Activities
. Schedule & reschedule events with AT&T customers and end users . Submit requests to NCR Field Services and 3rd Party Service Partners . Escalate issues/conflicts to the Coordinator or Project Manager. . Use standard AT&T processes and tools to ensure that each customer event is scheduled on time and complete to meet the customer's expectations. . Coordinate with other vendors and AT&T customers as needed. . Use approved rollout management tools, such as D-1, Access, and customer specific tools (GPS) which assist in measuring NCR's success in meeting customer expectations. . Solves routine problems and escalate as orting . Responsible for Start of Day/End of Day reporting . Record time and activities into the PSA munications/Teamwork . Participate in regular meetings with team members to review status and to jointly resolve issues. . Establishes and maintains communications with AT&T's project team, and internal NCR ic Requirements . PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook) . Good written and verbal communications skills . Ability to work in a fast-paced environment and multi-task . Good time management and organizational skills . Ability identify and resolve issues with a sense of urgency . Detail oriented
NCR experienceStatement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited StatementNCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status. Education & Requirements : . Ability to work as part of a team or independently . Associates Degree OR 1-4 years of work related ferred Requirements . Associates Degree plus 2 years of relevant experience. . Systems/Software . GLO . D1 . PSA System . Customer tools as required. . Experience in the Financial, Retail, Telecomm, or Entertainment Industries . Willing to work non-standard business hours as required by projects
