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Title: Customer Implementation Specialist (Project Scheduler) Location: Philippines-Cebu City Title: Customer Implementation Specialist I, II, III (Project Scheduler) Location: Cebu Grade: 3-5
Position Summary
The Project Scheduler (PS) receives/retrieves scheduling requests and communicates the schedule with the customer, verifying site readiness, tracking equipment and preparing any necessary reports. The PS will also make pre-calls to NCR CE resources confirming their readiness for the installation activity.
Key Areas of ResponsibilityScheduling . Receive/retrieve scheduling requests. . Pre-Calls to customer and CE field resources . Escalate issues/conflicts to the Coordinator or Project Manager. . Equipment tracking. . Use approved rollout management tools, such as D-1,QuickBase, Access, and customer specific tools (GPS) which assist in measuring NCR's success in meeting customer expectations. . Cross train on other projects to ensure coverage. . Solves routine problems and escalate as orting . Run queries and generate reports as needed. . Record time and activities into the PSA munications/Teamwork . Participate in regular meetings with team members to review status and to jointly resolve issues. . Establish and maintain communications with the project team. . Collaborate with team members on continuous process improvement and ic Requirements
NCR experienceStatement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited StatementNCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status. Basic Requirements :
. PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook) . Good written and verbal communications skills . Ability to work in a fast-paced environment and multi-task . Good time management and organizational skills . Ability identify and resolve issues with a sense of urgency . Detail oriented . Ability to work as part of a team or independently . Associates Degree OR 1-4 years of work related ferred Requirements . Associates Degree plus 2 years of relevant experience. . Systems/Software . D1. PSA System . EDW . QuickBase (database tool) . Customer tools as required. . Experience in the Financial, Retail, Telecomm, or Entertainment Industries . Willing to work non-standard business hours as required by projects
