Customer Service, Bids & Proposals Coordinator

Customer Service, Bids & Proposals Coordinator

Title: Customer Service, Bids & Proposals Coordinator
Location: CA-Ontario-Burlington
Other Locations:

L-3 WESCAM is a rapidly growing company providing systems that capture stabilized, high-magnification images from fixed-wing, rotary-wing, UAV, aerostat and ground based platforms. From low-altitude tactical missions to long-range covert surveillance missions, images are transmitted in real-time to fixed and mobile receive locations for immediate interpretation. WESCAM's MX-Series of Electro-optic and Infrared (EO/IR), laser, surveillance and targeting systems provide unparalleled image stability and long-range detection capability to Defense/Military, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide. Our dominance of the airborne platform space has positioned us for explosive and game-changing growth into ground-based markets.

Wescam offers a challenging and dynamic work environment. Work with leading-edge technology and tools, alongside of some of the best thought leaders in our industry, in an environment that values work/life balance. Benefits include every 2ndFriday off with pay (9/80 work schedule) in addition to regular vacation and public holidays, free on-site gym, free fruit, free bagels on the last day of the week, and much more. Most of all, Wescam is working towards a noble cause. Our work has a direct link to saving people's lives and safeguarding freedom around the world. We truly do make a difference in our work and in the world! For more information, please check us out at:


Wescam's CSG (Customer Service Group) has grown to the point where it's a major contributor to the company's total revenue stream. In this role you will leverage your experience to provide critical support to this growing team in building and presenting compelling bids & proposals to our customers. There are no 'cookie-cutter' solutions and you will be helping to tailor our service offerings to meet each customer's individual needs. No day will be the same as the next in this fast-paced role. Join Wescam and be a key contributor to this dynamic team.

Tasks to be Accomplished
* Respond to customers with the generation of quotations and proposals
* Support all aspects of proposal coordinating
* Interaction with many people and departments to support bidding efforts
* Price estimating in Excel with complex spreadsheets
* Sales writing to support bids and cover letters
* Lead proposal review meetings and facilitate proposal sign-off meetings
* Understanding of key commercial terms and the bid and proposal process
* Create technical and marketing oriented proposal documentation
* Ability to follow the three phase process in responding to large and complex Request for Proposals; Understanding Customer Requirements, Creating a Proposal Action Plan, and Proposal Execution
Skills Required
* Proficient in Desktop Publishing, MS Excel, MS Word and MS PowerPoint (MS Office)
* Strong organizational skills
* Excellent written and verbal communication skills
* Ability to prioritize workload
* Team player attitude
* Technical aptitude
Experience & Education Requirements
* Minimum 3 - 5 years Bids and Proposals experience in a technical, fast paced environment
* Experience in aerospace product sales or sales support an asset
* College Diploma or equivalent experience