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For your reference, we have included the original job posting below.
Customer Service Rep (Bilingual - Spanish/English)
Job Number:
26631368
Company Name:
CSC
Job Location:
CHANTILLY, VA US
Job Category:
Information Technology
Customer Service Rep (Bilingual - Spanish/English)
Title: Customer Service Rep (Bilingual - Spanish/English) Location: VA: VIRGINIA-CHANTILLY
CSC's Center of Excellent Contact Center is hiring Bilingual (Spanish/English) Customer Service Reps for full-time opportunities for our large state-of-the art call center facility in Chantilly, Virginia. Position pays $13.92/hour $.80/hour differential added for Bilingual. Position starts on Monday, September 13, 2010.
Qualified candidate must be able to demonstrate fluency in both Spanish and English. The position will be supporting a large federal government contract and immediate CSRs are needed on a full-time basis to answer high volume in-bound calls. The CSRs will be providing support for an informational hotline that receives calls from the general public. The qualified candidate will be handling incoming customer service phone calls professionally, providing "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance and must be able to control call time.
The shift schedule will be 40 hours a week. Must be able to work a possible full time shift of Friday - Monday: 2:30 p.m. to 1:00 a.m..
In addition to the CSC Benefits Package, this position also receives FULLY PAID INDIVIDUAL HEALTH INSURANCE. (Free Parking is also available.)
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers. * Place outbound customer service or customer satisfaction calls, as required by client. * Correctly complete call guides; gather and verify all required information. * Attend telephone skills and program information training sessions; demonstrate mastery of subject matter within specified timeframes. * Upon completion of 30 days' employment, provide minimum level of telephone customer service to every caller, meeting all documented telephone standards. * Upon completion of 90 days' employment, demonstrate mastery of documented advanced telephone customer service skills. * Closely adhere to contact center scheduling, ensuring adequate telephone coverage during contact center hours of operation. * Exhibit professional and positive behavior towards the project and co-workers. * Perform clerical or administrative duties as assigned
Basic Qualifications * High school diploma * 1 years of customer service or other telephone experience * Experience working with fax machines, computer software, and telephone technology
Other Qualifications * Basic communication skills * 1 or more years of customer service or other telephone experience strongly preferred * Ability to follow oral and written directions * Ability to meet professional standards towards project and co-worker * Must be able to work the full-time shift hours 6:00 am to 4:30 pm, Fri., Sat. Sun. and Mon. or 2:30 pm to 1:00 am, Fri., Sat., Sun. and Mon. * Must demonstrate written and oral fluency in Spanish and English * Must pass skills testing including spelling and data entry * Must be able to fully attend training class and pass training practicum at the end of the training course * Previous call center CSR experience highly preferred
