We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 117 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in AUSTIN, TX
POSITION PURPOSE The incumbent is responsible for supporting the Tooling and Reporting Analytics process in the IT Contact Center. This is done by creating ...
POSITION PURPOSE The Sr. Support Analyst develops, maintains, and supports The Home Depot's technical infrastructure, hardware, and system software components ...
Austin-Travis County Integral Care - Austin, TX US
Job Number: 120294287 Experience: This position supports the unit operations and information needs of the Austin Travis County Integral Care by assisting ...
UCCE Support Engineer At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a ...
Telecommunication / Network Support Engineer Seattle, Washington At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of ...
UCCE Support Engineer At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a ...
Cisco VoIP IPT Support Architect At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred ...
Starting Pay: $11.87 to $14.32 Hourly Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism ...
For your reference, we have included the original job posting below.
Customer Support for IronPort Hosted Services
Job Number:
44017248
Company Name:
Cisco
Job Location:
AUSTIN, TX US
Job Category:
Information Technology
Customer Support for IronPort Hosted Services
Requisition #: R914962 Location: UNITED TIN
Job Title: Customer Support for IronPort Hosted Services Region: AMERICAS
Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager
Flexible Work Option: No
Job Description: The Remote Managed Services IronPort Customer Support Engineer (CSE) provides industry-standard technical support in a professional manner. They resolve customer issues and close customer tickets efficiently. The CSE will support small, medium and large (Fortune 500) IronPort customers during post-sales periods. They will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid response and guaranteeing that estimated response times are communicated up front. The CSE has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features. They work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. They demonstrate good judgment in selecting methods and techniques for obtaining solutions and interact commonly with senior internal technical personnel. Unusual failures, new product defects and custom function requests are sometimes escalated to Cisco IronPort Customer Support (CICS) or Application Engineering (AE) for technical resolution, with the CSE maintaining control of the account and communicating with the customer throughout the entire resolution process.
The CSE is assigned a standard work shift. They may also provide off-hours coverage for critical customer issues during nights and weekends.
Required Experience and Skills: . Absolute passion for customer satisfaction . At least 3 years in a role with customer-facing support responsibilities . Standard troubleshooting skills and diligence . Strong written and verbal communication skills . Strong networking knowledge, they should have a strong understanding of switches, routers, firewalls and subnetting. . Good working knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP. . Strong UNIX system administrator skills . Experience with shell scripting in PERL and other scripting languages and experience with FreeBSD is a plus. . Fanatical attention to detail and follow-up . Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure . Experience deploying and maintaining an e-mail or web security appliance . Experience deploying and maintaining Windows Active Directory (2000/2003) or comparable web server technologies . Experience deploying and maintaining Microsoft Exchange (2000/2003) or comparable web server technologies . Experience with other flavors of LDAP servers or web servers . MySQL (or SQL) knowledge (Windows and Linux) . Experience in working with Beta products . Bachelor's degree (or equivalent) is required Personal Characteristics: . Passion to proactively seek ways to make our customers happy. . Entrepreneurship, sense of urgency: a CSE possesses a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position. . Indomitable work ethic: reject setbacks and enthusiastically persist until ambitious goals are achieved. They are resourceful and innovative at tackling complex challenges in a timely matter. . Accountability: They should be a results oriented team player who leads by example, holds him or herself accountable for performance, takes absolute ownership, and champions all aspects of customer support. Primary Responsibilities:
Provide technical support for IronPort RMS customers, VARs, and Distributors via telephone, email, and video conferencing. Normally receives little instruction on day-to-day work, general instructions on new assignments.
