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Job ID: 19454 Position Description: SunGard Public Sector s local government applications have been successfully delivering advanced, fully integrated solutions ...
Job ID 19737 Position Description SunGard Public Sectors local government applications have been successfully delivering advanced fully integrated solutions ...
Job ID 20747 Position Description SunGard Public Sectors local government applications have been successfully delivering advanced fully integrated solutions ...
Production Support Senior This is a technical leadership position whose purpose is to monitor and control computers and peripheral equipment to assume ownership ...
Developer for the SnooperC application This position will require the ability to design code and unit test solutions that meet the business requirements The ...
Job ID 19454 Position Description SunGard Public Sectors local government applications have been successfully delivering advanced fully integrated solutions ...
Software Developer Description Software Engineer Software Engineer Job Purpose Develops information systems by designing developing and installing software ...
Location Greensboro NC Job Status Fulltime Essential Duties Develop code documentation and specifications in accordance with the Noregon Software Quality Assurance ...
Level 2 Help Desk Technician Primary Responsibility is to handle customer technical issues Provide level1 2 3 technical support to our client This would include ...
We are seeking a VP of Product Development for a permanent job opportunity in Greensboro NC Local candidates are preferred No relocation is offered A minimum ...
For your reference, we have included the original job posting below.
Customer Support Specialist (Software)
Job Number:
43027011
Company Name:
SunGard
Job Location:
High Point, NC US
Job Category:
Information Technology
Customer Support Specialist (Software)
Customer Support Specialist (Software)
Job ID #:11298
Location: US-NC-High Point-4000 Ossi Ct. Functional Area:Application Support/Call Center Department:Client Services/Customer Support Position Type:Full-Time Regular Education Desired:Bachelors Degree or equivalent Relocation Provided:No Experience Desired:At least 5 years Job Level:2 - Professionals
SunGard Public Sector's local government applications have been successfully delivering advanced, fully integrated solutions to public sector organizations for nearly thirty years. Our government information technologies address the business requirements of cities and counties, public and private utilities, public safety and justice agencies, and not-for-profit organizataions.
Dedicated to serving municipalities worldwide, SunGard Public Sector's market-leading products provide back-office integration, address wireless computing requirements of field personnel, and support the end-to-end delivery of electronic access to citizens and businesses.
For public safety & justice agencies, SunGard Public Sector solutions offer system-wide integration and interoperability for computer-aided dispatch, records management, mobile computing, and jails management. Position Responsibilities
Qualified candidate will provide technical and functional product support to customers and employees primarily via the telephone and web support. Minimum of 2 years software customer support in a Windows Environment, Detailed analysis and research may be necessary to handle complex issues. Research may include performing transactions, reviewing source code and/or running programs in order to answer complex customer questions. After hours telephone support is required. Position Requirements
. Bachelors degree in related field or equivalent combination of education and experience . Public Safety experience preferred . Proven problem solving and analytical skills . Proven Customer Service instructing experience . Ability to test software defect fixes . Ability to answer high volume phone calls . Ability to accurately record customer issues . Excellent communication skills and team player experience . SQL, FoxPro and/or SunGard Public Safety Software experience is a plus . IBM OS and/or Microsoft OS experience is a plus . Strong Organizational skills with attention to details . Demonstrated ability to prioritize work load and multitasking skills . Highly self motivated . Uniform Crime Reporting experience would be a significant plus
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