We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 1,304 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in ASHBURN, VA
Sr. Federal Government Sales/Systems Engineer Solutions Expert for IndustryLeading Storage/Server Products! For the seasoned solutions professional with ...
Northrop Grumman Technical Services is seeking a skilled Field/Operations Support Manager to join our team of qualified and diverse individuals. The candidate ...
We are seeking an Administrative Assistant for our Facilities and Real Estate Department. Must be familiar with and understand the general and detailed aspects ...
Description Job Description: This position is in the Engineering Group of the Telecommunication Operations and Maintenance (TOM) task order in support of the ...
This is a high profile role with an industry leader in managed hosting, infrastructure and cloud solutions for enterprise organizations. Our client is a growing, ...
Comcast Corporate External Affairs Serves as liaison and informational contact between Comcast and national third party diversity groups including think tanks, ...
Guidance Software is seeking eDiscovery Consultants for multiple areas. This is a direct hire full time position, with base + bonus plan + Equity. In case of ...
Participates as a member of an Information Technology (IT) technical team or teams. May lead a small team of support engineers or application. Independently ...
Creative Marketing AssistantGreat Opportunity for individual looking for aposition where they can impact the business and their careerCreative Marketing Assistant ...
Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
For your reference, we have included the original job posting below.
Customer Support Sr Assistant (Secret Clearance)
Job Number:
26374722
Company Name:
CSC
Job Location:
ASHBURN, VA US
Job Category:
Information Technology
Customer Support Sr Assistant (Secret Clearance)
Title: Customer Support Sr Assistant (Secret Clearance) Location: VA: VIRGINIA-ASHBURN Takes independent action to ensure on-time delivery of material and initiates action for return of rejected or unsuitable orders. Consults catalogs and interviews suppliers to obtain prices and specifications. Responds to requests for purchasing information, exercises independent judgment, reviews available information, and contacts vendors. Compiles, records, and tracks pertinent purchasing data on computer. Ensures thorough and comprehensive file documentation of purchase orders to provide an audit trail of transactions. Compiles records of items purchased or transferred between departments, prices, deliveries, and inventories. Computes total cost of items purchased. Confers with suppliers concerning late deliveries. Essential Job Functions
* Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
* Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
* Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
* Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
* Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
* Interfaces with team members, management, and customers in reference to customer service issues.
* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Basic Qualifications
* High school diploma or G.E.D.
* Two or more years of customer service or other telephone experience
* Experience working with organizational functions and personnel
* Experience working with fax machines, computer software, and telephone technology
* Experience working with and skilled in the use of help desk software
