Desktop Prep Tech

Desktop Prep Technician

·         1 – 2 years of experience or equivalent education in the computer technology field

·         Excellent organizational skills

·         Ability to work independently

·         The desire to wkork in a specific role within a well-defined process

·         The ability to follow a defined process to achieve the desired result

·         Basic knowledge of computer hardware and peripherals

·         Working knowledge of Windows XP

·         Experience with Windows 7

·         Experience with Mac OS X

·         Basic working knowledge of MS Office 2007

·         Familiar with computer imaging software or concepts. Ghost, LANDesk, Altiris

·         Ability to lift 20 lbs. regularly

 Day to Day responsibilities:

·         Imaging Computers

·         Pre-deployment set up

·         Creating Help Desk tickets as appropriate

·         Loaner Computer Tracking

·         Organizing Computers, Monitors peripherals for deployment

·         Organize returning paperwork

·         Decommissioning old hardware

·         Removing and Securing old drives

·         Wiping data from recovered drives

·         Keeping UD Tech and prep area organized and clean

·         Occasional deployment pickups from customers

·         Receiving equipment (Under direct supervision of Harvard employee)

·         Performing inventory check (Under direct supervision of Harvard employee)