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For your reference, we have included the original job posting below.
Desktop Support Analyst
Job Number:
26774577
Company Name:
Activant
Job Location:
Austin, TX US
Job Category:
Information Technology
Desktop Support Analyst
Activant Solutions Inc. is a leading technology provider of business management solutions serving small and medium-sized retail and wholesale distribution businesses in three primary vertical markets: hardlines and lumber; wholesale distribution; and the automotive parts aftermarket. Founded in 1972, Activant provides customers with tailored proprietary software, professional services, content, supply chain connectivity, and analytics. More than 30,000 customer locations use an Activant solution to manage their day-to-day operations. Headquartered in California, Activant has operations in Colorado, Connecticut, Illinois, Massachusetts, New Jersey, Pennsylvania, South Carolina, Texas, Utah, Canada, Ireland, and the United Kingdom.
City Austin State/Province Texas [TX] Title Desktop Support Analyst Req # 10142 Position Overview Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Responsibilities * Installs, configures and troubleshoots desktop systems, workstations. * Maintains passwords, data integrity and file system security for the desktop environment. * Communicates highly technical information to both technical and nontechnical personnel. * Recommends hardware and software solutions, including new acquisitions and upgrades. * May participate in development of information technology and infrastructure projects. * May conduct training programs designed to educate an organization's computer users about basic and specialized applications. * Responds to incoming user support requests within established guidelines, working with the appropriate systems to monitor and track support events. * Meets Customer Satisfaction standards measured through management's routine follow-up post service events. * Requires complete working knowledgeable of the Company's policies, practices and procedures, pertaining to job responsibilities, and ability to effectively/expediently apply them to achieve departmental goals/objectives. * Obtained and maintains accredited industry certifications on current job related initiatives. * Performs daily routine tasks with minimal supervision. Requirements * Technical School * 2 - 5 Years experience providing desktop/PC support * Microsoft certified preferredApply Now!Refer A Friend Activant Solutions does not accept unsolicited agency resumes. Activant will not pay fees to any third party agency or firm that does not have a signed "Activant Agency Agreement" on file with Activant Human Resources.
