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For your reference, we have included the original job posting below.
Desktop Support Analyst
Job Number:
40827042
Company Name:
Triumph Group, Inc.
Job Location:
Berwyn, PA US
Job Category:
Information Technology
Desktop Support Analyst
EHB12811">Desktop Support Analyst
Job Code :EHB12811 Division :Triumph Group, Inc. Location :Berwyn PA US 19312
Job Type :Full Time Career Level :Experienced (Non-Manager) Education :Bachelor's Degree Category :Computers, Software,Computers, Hardware Job Description :
Position Purpose: This position is for a Desktop / Helpdesk Support Analyst who will provide end user and server level support to our corporate office. The position will also offer opportunity to participate in enterprise projects in a team setting.
Principal Accountabilities: * Provide helpdesk support to executive user community. * Participate in centralized helpdesk support for the enterprise. * Deployment of desktops and laptops with Windows O/S. * Troubleshoot and correct system malfunctions. * Provide end user training as needed. * Hardware support (Desktop, Laptop, Server, and Blackberry). * Application support (MS Office Suites, Anti-Virus, etc.). * LAN Administration. * Email Administration (MS Outlook). * Create documentation on processes and procedures. * Other duties as assigned. * Adhere to all IT policies and procedures. Job Requirements :
Position Competencies: * Problem analysis and resolution. * Ability and willingness to continue to expand knowledge and experience base. * Ability to prioritize and complete assigned tasks within required deadlines. * Drive and resourcefulness in making contributions both inside and outside areas of specifically assigned responsibilities. * General understanding of business processes. * Customer Service orientation. * Ability to communicate clearly both verbally and in writing. * Ability to function as part of a team. * Ability to apply appropriate tools and techniques.
Knowledge and Experience: * Degree in Computer Science or a related field with typically 2 or more years of successful professional experience, or equivalent education, training and/or experience. * Strong understanding of TCP/IP, DNS, and DHCP. * Experience with Windows 7 & XP. * Experience with Active Directory in Windows 2003 or 2008 environment. * Familiar with virtualization technologies such as VMware. * Experience with Cisco Call Manager and VoIP a plus. * Experience supporting VPN. * Experience with Dell Desktops/Laptops, HP Servers, and Blackberry.
