Desktop Support Analyst

Desktop Support Analyst

Desktop Support Analyst
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Desktop Support Analyst
Boston, MA

About NaviNet:
As America’s largest real-time healthcare communications network, it is NaviNet’s mission to advance the efficiency and quality of care by delivering health plans, providers, patients and partners the advanced solutions, services and expertise needed to streamline business processes and drive industry-leading innovation.
About Our Product:
NaviNet provides web access to a wide array of custom healthcare transactions. Our solution is used by over 800,000+ healthcare providers across the country. The web site provides efficiencies and cost-savings to both our health plan customers and the offices that use our product by converting paper and telephone-based workflows to electronic workflows that are accessed easily within a browser. In addition, NaviNet provides a number of value-add transactions with other healthcare software applications, such as care management, revenue cycle, and clinical systems. NaviNet features encompass a spectrum – from those that are jointly developed with our customers and partners, to those that are a common part of the NaviNet offering and are developed entirely by our staff. We maintain an extremely high level of customer and end user satisfaction by taking great means to ensure that our product meets our end users needs and truly makes the provider office more efficient. Whether working closely with a customer to deliver a custom workflow, or with internal staff to deliver a value-add feature, you will be expected to provide a high quality product.
Job Description:
The Desktop Support Analyst would help maintain the functioning of all computer workstations, provides end-user technical support, and user administration. The candidate must have excellent communication skills and have the desire and ability to learn new technology. We are seeking a candidate who can operate in a fast paced environment with minimal supervision. We are looking for a resource who can work well both independently and in teams to solve challenging IT support issues.
Responsibilities:
* Responsible for the operational support of workstation infrastructure, including operating system installations, imaging, patching, upgrades, client software, and user logins
* Direct user support, helpdesk support
* Direct user support using remote administration such as Remote Desktop
* Working with vendors to process equipment and software orders
* Partner with operations groups in delivering IT services to the firm.
* Highly knowledgeable in workstation hardware and software.
* Knowledge of systems administration including Active Directory, Exchange, Ghost, Print Servers, BlackBerry
* Cell Phone administration including BlackBerry and Android based phones
* Maintaining internal documents for build procedures to provide uniform, compliant systems for production implementation.

Requirements:

* Experience and successful delivery of helpdesk support
* Strong customer service skills including the ability to work continuously with operational departments to understand unstated business requirements
* Excellent time management and planning skills
* Experience in problem solving and troubleshooting issues
* User administration in an Active Directory environment
* Highly competent with desktop support for Microsoft XP, Seven, and Office
* Ability to work as part of a team with minimal supervision
* Ability to identify opportunities to improve operational and technical processes
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