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For your reference, we have included the original job posting below.
Desktop Support Analyst
Job Number:
43904211
Company Name:
Confidential Company
Job Location:
New York, NY US
Job Category:
Information Technology
Desktop Support Analyst
Position Summary
Provide second-level/floor support based on escalated incidents from the Service Desk.
Monitor the call queue within the ticketing system to ensure calls are resolved in an efficient manner and according to business need/priority.
Ensure that all work is logged and tracked through the ticketing system.
Configure, support and maintain PCs and other IT equipment as required.
Manage and maintain equipment inventory records to include: PC/Laptops, Blackberries, telephones, monitors, printers and other peripherals.
Maintain accurate record of all loaner devices to include: PC/laptop, BlackBerry, mobile phones, printers and peripherals including coordination and timely return of all leased equipment.
Maintain a detailed understanding of all aspects of user account management in relation to the employee life cycle including: AD accounts, Blackberry, SecurID, mobile phone, SafeBoot account etc.
Assist in the preparation of user account moves to other offices.
Provide Blackberry Server Administration.
Setup and maintain RSA SecurID accounts and distribute tokens.
Assist the Audio Visual team with the coordination and setup of all conference room booking requests that require Computer/Audio/Visual technology support.
Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required.
Requirements:
Qualifications:
· 2+ years experience in a similar role
· College degree or relative work experience.
· Hands-on experience in desk side troubleshooting (PC/laptop, BlackBerry, mobile phones, printers and peripherals)
· Application support experience of: word processing applications (MS Word), document management systems (Interwoven), email applications (MS Outlook), distributed time entry programs (DTE/DTE In Hand), spreadsheet and presentation applications (MS Excel/MS PowerPoint), and remote communications applications/security (Citrix/VPN/Secure ID).
· Exposure and/or experience with database applications.
· Administrative knowledge and experience of Microsoft back-office products, including (but not limited to) Windows XP/Windows 7/Active Directory, Exchange Server 2000-2003/Office 2010
· Understanding of Networking Directory Services, Microsoft ADS, LDAP, TCP/IP DHCP, DNS, WINS.
· Excellent interpersonal skills and patience working with others
