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For your reference, we have included the original job posting below.
Desktop Support Analyst
Job Number:
25072731
Company Name:
Metafore
Job Location:
US
Job Category:
Information Technology
Desktop Support Analyst
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City / Ville Richmond Province British Columbia / Colombie-Britannique [BC] Title / Titre Desktop Support Analyst Job ID / Numéro d'identification du poste 9459 Position Overview / Vue d'ensemble du poste Metafore requires a Desktop Support Specialist for one of their client's sites. This position involves providing low to high end technical hardware and software support at the desktop, laptop, printer, network, and OS level. Using Metafore's best practices, this position is responsible for the overall activity at a client site. Responsibilities / Responsabilités . Establish account relationships from a delivery perspective . Support Microsoft Windows NT4, 2000 and XP networks . Support Microsoft email mail systems . Support HP (Compaq) IBM, DELL, Seanix and Intel hardware . Support HP and Lexmark print hardware . Work on hardware and software to solve problems . Ensure manufacture BIOS changes are performed as required and proper warranty processes are followed . Work well within a team environment . Provide leadership and professional mentoring when ever necessary . Assist in developing standards and best practices for the technical staff to follow regarding desktop support and Microsoft product installation . Identifies new business opportunities within an assigned client support engagement . Troubleshooting and problem resolution of desktop hardware and software . Manage hardware maintenance and repairs, warranty or otherwise . Equipment installations and moves . Hardware inventory updates as required . Weekly check of warehouse for arriving shipments, deal with and cleanup to appropriate locations . Software installation . Confirmation of virus updates and addressing any virus update problems . Call management within tracking system and escalation to Tier 3 as required . Testing of documentation, processes and procedures, identifying areas where change is required, validation of changes with peers and implementation of changes . Backup for Tier 1/3 support as required . Replenishing spares inventory needed . Weekly meeting room walkthroughs to ensure equipment is working . Weekly computer equipment recycling as needed . Special project support as requested . Weekly attendance at Service Huddle meeting . On Call support may be requested, but not required
Requirements / Exigences . Post - secondary technical degree/diploma with minimum 2 - 3 years experience . CompTIA A+ and Network + certification . Microsoft Desktop Certified Technician ( or equivalent work experience - 3-5 years) . Microsoft Certified Professional certificate within current Operating Systems . IBM desktop/laptop certification . HP/Compaq desktop/laptop certification . Posses a proven track record for service delivery . Confident, self motivated and able to motivate and drive team objectives
Behavioral Characteristics:
. Excellent verbal and written communication skills . Strong attention to detail . Focused on customer loyalty . Strong problem solving abilities . Ability to understand the general capabilities and limitations in customer's computing environment . Strong interpersonal skills . Ability to communicate technical solutions at a management level
This position offers an excellent salary, comprehensive benefits package including an RRSP matching program and a supportive leadership team based out of our Richmond, BC office.
