Desktop Support Specialist IIDesktop Support Specialist II
Clearance Required Yes-Ability to Obtain
US Citizenship Required Yes
Schedule Full Time
Date Posted 1/30/2012
Location MD-ROCKVILLE
Job Description
Dell Services Federal Government is currently looking for a qualified Desktop Support Specialist II to join our team in Rockville, MD. Local Candidates Highly Desired.
. Install, troubleshoot, service, and repair personal computers, and network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software.
. Connects personal computers and terminals to existing data networks.
. Maintains trouble logs.
. Instructs users in the use of personal computers and networks.
. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
. Responsible for day to day logging, tracking and resolving of customer
reported IT problems, concerns or requests
. Interface with customers, providing phone (remote) and desk side IT support
. Works directly with members of other teams to troubleshoot, resolve desktop incidents and update the customer.
. Maintain, analyze, troubleshoot, deploy, and repair computer systems, hardware and computer peripherals.
. Replace, upgrade, maintain, and document hardware and software systems.
. Must be familiar with a variety of the field concepts, practices, and procedures.
. Relies on experience and judgment to plan and accomplish goals
. Must be able to mentor and lead junior technicians
Required Skills
. 3-5 years experience of providing Desktop Support service
. PC Imaging
. Windows XP/7 operating system
. Active Directory
. Experienced in Microsoft Office Suite (including SharePoint MS Visio and project)
. File and Print Management
. Wireless Communications (including wireless device provisioning and data restore)
. PC Application support
. Must possess strong customer service qualities and the ability to work in a team environment
. Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently
. Must have strong verbal communication skills
. Strong customer service qualities and the ability to work in a team environment
. A+ Certification
. Must be US Citizen and able to pass agency security screening
. Good communication skills to communicate with support personnel, customers, and managers. Strong Teamwork/interpersonal skills
. Experience in enterprise environments of 3000+ users
Desired Skills
. Experience with BMC Remedy - a plus
Education
Bachelor's Degree or equivalent work experience
Experience
3-4 years of experience
Requirements
Hazards
About Dell Inc.
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at for more information.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
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