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For your reference, we have included the original job posting below.




Desktop Support Technician


Job Number:24690815
Company Name:SRA International
Job Location:Chicago, IL US
Job Category:Information Technology
 

Desktop Support Technician
Position Title Desktop Support Technician
Location US - Illinois - Chicago (IL03)
Clearance Required Yes - Required to Start
Clearance Type Agency Specific
Daily Responsibilities SRA International has an opportunity for a Desktop Support Engineer in Chicago, IL on our company’s largest program.
• Provide Tier II (desktop) support to our customer and will report directly to the FDIC client
• Asset Management - Responsible for daily tracking and updating the adds/moves/changes of Agency equipment (laptops, desktops, blackberries, printers, etc).
• Assist the Asset Management team by keeping accurate records of equipment status and location and conducting ad-hoc and scheduled inventories.
Required: Years of experience (min) 3-5
Required: Degree Associates
Required: Skills 1. MS Windows XP/MS Office 2003 (w/ Outlook in an exchange environment)
2. Imaging software (Swimage/Ghost)
3. Knowledge of call tracking software (Remedy)
4. Knowledge of network architecture and troubleshooting
5. Remote Assist Software (Remote Desktop)
6. PC Hardware and Peripherals
7. Remote Access (VPN, Web VPN)
8. Able to support VIPs and Executive level employees
9. Industry Certifications (or ability to obtain MCDST within 6 mos of hire)
10. Asset Management (tracking IT equipment)
Requisition Number 29782BR
Desired: Degree Bachelors
Desired: Skills 1. Wireless support experience (blackberries, cell phones, cell modems/aircards)
2. Phone support or Help Desk experience
3. Minor networking experience