Desktop Technician (MCTS, Windows 2003/2007/2010, XP, Vista, A+/Net+ Certs)Desktop Technician (MCTS, Windows 2003/2007/2010, XP, Vista, A+/Net+ Certs)
Job ID #:9598
Location: US-MI-University Center-1961 Delta Drive
Functional Area:Information Technology Department:Client Services/Customer Support
Position Type:Full-Time Regular Education Desired:Associates Degree or equivalent
Relocation Provided:No Experience Desired:At least 3 years
Job Level:3 - Technicians
SunGard Higher Education provides software, implementation and integration, strategic consulting, and technology management to colleges and universities. We bring the future of technology to today's colleges and universities to help them cultivate tomorrow's great leaders, thinkers, inventors, and citizens. Our employees find their work engaging, the environment stimulating, and the results of their efforts rewarding. We invite you to learn how you can work for a global, innovative company that believes in career and personal development, recognizes personal accomplishment, supports employees' lifestyles, and offers competitive pay and benefits. Our position descriptions list the minimum skills/experience/knowledge required. We welcome and encourage candidates with more experience to apply.
SunGard Higher Education offers an excellent comprehensive benefits package which includes; Paid technical training, 401K, 3-weeks vacation 1st year of employment, paid holidays/sick days, Medical/Dental/Vision, Life Insurance/Long Term Coverage, CBT Training, Tuition Reimbursement.
Position Responsibilities
Recommends or performs complex or remedial actions to correct problems using remote diagnostic and remediation technology and tools, or at user locations. Guides and supervises other technical support staff and/or student workers. Provides consultative support to department managers and end users directly related to the general business operations, software systems, technical assistance and training to system users.
Essential Duties and Responsibilities:
? Inspects personal computer equipment and configure new systems for delivery to faculty, staff, and labs.
? Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, disk drives, etc. on college systems.
? Loads specified software packages such as operating systems, word processors, or other college owned software.
? Troubleshoot client reports concerning system operation and diagnose system hardware or software and recommend or perform actions to correct the problem either through remote control software or an office visit
? Provide basic instruction in use of equipment or software to the client.
? Actively participate in coverage of the site Help Desk and daily staff meetings.
? Provide updates, status, and completion information to manager, trouble ticket management system, and/or users via voice mail, e-mail, or in person.
? Assist in implementation of new technology.
? Provide early morning and evening coverage on a regularly scheduled basis.
? Use imaging software for implementation of new systems, reassignments, or lab systems.
? Supervise other technical support staff or student workers.
? Short-range travel for work at three off-campus centers.
? Assist in maintenance and upkeep of online hardware inventory system.
? Work with team to review and streamline current processes through either technology or change in workflow and participate in implementation of changes.
Position Requirements
Required Skills/Knowledge/Experience:
Associate's degree (A. A.) or equivalent; and/or four to six years related experience and/or training; or equivalent combination of education and experience.
? Microsoft Certified Technology Specialist (MCTS)- Desktop Concentration or other related Desktop Technology Support certifications strongly desired. A+, Net+ and other certs a plus.
? Customer Service experience is critical to the success of this position.
? Must be pleasant with a "can help" attitude, with outstanding communication skills.
? Excellent organizational skills and time management skills are required.
? Needs to be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the College.
Must have skills:
? Windows XP, Vista and 7 experience
? Office 2003, 2007, 2010 experience
? Ability to handle multiple priorities and thrive in a demanding environment
? Excellent interpersonal/communication skills
? Excellent phone skills
? Experience working in a strong team environment
? Strong customer service orientation
? Be self-motivated and work with little supervision
? Hardware and software installation experience
? Flexible schedule to provide an early morning and an evening shift coverage
Desired Skills/Knowledge/Experience:
Experience in using and supporting Macintosh computers.
A+ technical certification
Project management skills
Microsoft Project knowledge
Knowledge of HP Printers and troubleshooting
Help Desk/Ticket Management system experience
Experience working in a network environment
Supervisory experience
Virtual Desktop Experience
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