Director, CSIReference # : 11-01810 Title : Director, CSI
Location : Hebron, KY
Position Type : Full Time
Experience Level : 3 Years Start Date : 10/28/2011
Description
About Pomeroy
Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services to Fortune 500 corporations, global outsourcers and the public sector throughout the U.S., Canada and Europe. A recognized leader in the service desk and managed desktop services markets, Pomeroy?s certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to plan, design, deploy, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more Description - List of the top performance objectives describing what the person will be doing. What percentage of the job is each objective?
The Director of Continual Service Improvement (CSI) directs the activities of the CSI department. Identifies, prioritizes and manages the CSI Project Portfolio by partnering with senior level management to assess current processes and identify process improvement opportunities; and by managing the process of selecting, scoping and prioritizing CSI projects including review of resource utilization across the business in order to support the achievement of operational excellence within the division. This position is responsible for resource allocation, including budget and personnel and oversees the hiring and maintenance of a highly trained staff. This resource will provide guidance and training to the division management to help ensure that newly developed Standard Operating Procedures and key process improvement initiatives are implemented and maintained.
Required Skills
BS degree in business or statistics, MBA a plus. Six Sigma Black Belt and ITIL certifications are required, Six Sigma Lean, COBIT or PMI preferred. Typically requires two or more years of continual service improvement experience, 10 or more years in service delivery and at least five years of management experience. Demonstrated strong facilitation, collaboration and continual improvement leadership abilities. Familiarity with quality management systems, data driven root cause analysis, and internal process auditing. Experience with business analysis, managing multiple large, complex and cross functional projects, with emphasis on systems, technologies, business process redesign and knowledge of technical environments.
Nice To Have Skills
· Advanced level of use in Microsoft Excel, Word, PowerPoint, MS Project
Physical Requirements
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Education Requirements
· BS degree in business or statistics, MBA a plus
An Equal Opportunity Employer M/F/D
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