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Listed below are the top 10 out of 152 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Boston, MA
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Regular/Temporary: Regular Responsible for the direction and training of subordinate team leaders and staff. Typically manages a staff of 5 to 20 employees. ...
Regular/Temporary: Regular Responsible for the direction and training of subordinate team leaders and staff. Typically manages a staff of 5 to 20+ employees. ...
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L-3 Communications, Mission Integration Division - Woburn, MA US
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For your reference, we have included the original job posting below.
Director of IT Customer Support (Helpdesk)
Job Number:
38301310
Company Name:
Kforce
Job Location:
Boston, MA US
Job Category:
Management & Business
Director of IT Customer Support (Helpdesk)
Our client is seeking to fill the position of a Director, IT Customer Support to oversee Helpdesk and Desktop functions. This position will report to the CIO, supports senior business leaders and manages Desktop, Helpdesk and IT Audit, and Desktop Engineering functions. Specifically, this individual will be responsible for managing desktop support for all company locations and monitor, track call response, advise users of call resolution, and monitor resolution statistics on a regular basis.
Responsibilities: * Develop, lead, and motivate a team of help desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness * Provide management and direction for all aspects of support tickets for all locations, including setting priorities, managing Desktop support supervisors and reporting of help desk activities * Manage and enhance the performance of a team of helpdesk specialists in the areas of customer satisfaction, technical expertise, and timeliness of support delivery * Research, evaluate, and select new helpdesk technologies * Work with CIO on yearly budgeting and desktop technology planning activities * Responsible for asset management including hardware, software procurement and software license tracking * Responsible for service governance including on-boarding of new users and security management for application access * Responsible for hardware rollout, software releases, and updates for desktop/mobile platforms across enterprise * Develop and maintain security and IT policies for desktop /mobile platforms * Report helpdesk performance daily, weekly and monthly to Office of CIO and monitor problems to ensure resolution in a timely manner, ensure all customer Service Level Agreements are maintained, and provide statistical reporting
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