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For your reference, we have included the original job posting below.
Enterprise Technical Support Analyst II
Job Number:
24906763
Company Name:
Dell
Job Location:
Bayan Lepas, MY
Job Category:
Information Technology
Enterprise Technical Support Analyst II
Title: Enterprise Technical Support Analyst II Location: MYS-Bayan Lepas - Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames. - Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction. - Analytical, articulate, result-oriented and provide excellent follow-up. - Maintain accurate call logging and tracking into Helpdesk database.- Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge. - Degree in Computer Science / IT related discipline with at least 1 year related working experience. - Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply. - Those with professional certification fromMicrosoft/Red Hat/Novellwill have an added advantage. - Strong understanding and technical ability for PC, Servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific Sdn - Able to work rotating shifts including 24x7 - Superior English skills (verbal, written & comprehension). - Experience in servicing International English speaking customers will be an advantage.
