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For your reference, we have included the original job posting below.
EOC Operator Experienced Incident Manager Southern VA
Job Number:
40832255
Company Name:
Hewlett-Packard Company
Job Location:
Clarksville, VA US
Job Category:
Information Technology
EOC Operator Experienced Incident Manager Southern VA
Title: EOC Operator Experienced Incident Manager Southern VA Location: United States-Virginia - Clarksville
EOC Operator - Experienced Incident Manager.
Required Skills Expereinced with Troubleshooting and driving incident to appropriated technical teams Technically savvy Operations knowledge relating to O and M in a data center environment Ability to facilitate incidents on bridge line to drive solution Familiar with incident reporting software, Remedy is a plus! Knowledge of 'mid-range' environment and open systems, server environments Familiar with new technical knowlege / language with regard to virtual servers and virtualization Working knowledge of 'as a Service' Disciplined Performs consistantly in a multiple customer environment.
Rotations required
Clearance requried for the position. TS preferred. Education and Experience Required:
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience
Knowledge and Skills Required:
Typical skills include: · Understanding of technology in direct responsibility · (developing) General understanding of related technologies · Customer Service · General Project Management · (developing) Customer/Vendor Management · (developing) Business Analysis · (developing) General Financial Management
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
Operations Building/Process Improvement Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Outsourcing Methods/Processes Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
Client/Customer Relationship Building Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
HPS/BU Business Context Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
Change Management Develops methods for supporting innovation and change across the organization
Problem Solving Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolutionJob: Services
