Field Application Engineer

Field Application Engineer

We are the industry leader in Information Extraction and Deep Packet Inspection technologies. The company’s products, composed of software modules and appliances, enable real-time detection and extraction of business-critical information traveling over IP networks. Based on unique patented technology, they recognize and classify an ever-increasing number of IP protocols and applications, and extract valuable content from information flows with unrivalled accuracy and reliability, to provide in-depth analysis of network traffic and nurture the creation of smarter applications.

Region: Americas

Division: Customer Operations

Office Location: Bay Area

Reporting to: Director

Position: Pre Sales Engineer / Field Applications Engineer  

Required Start Date: Immediately

Contract: Permanent

Pre Sales Engineer / Field Applications Engineer 

Position Summary and Primary Objectives

Responsible for pre-sales support of company products. Provide technical support in sales presentations, product demonstrations, installation, and first level maintenance of company products to ensure that the system is functioning according to specifications. Provide answers to customer inquiries concerning software/hardware and applications. Provide consultation to prospective customers. Provide assistance to customers to design architecture and build applications demonstrating the feasibility of the targeted system, often requiring rapid prototyping. Play a key role into the sales process and lead the Technical Sales relation with customers in close cooperation with the Sales managers in charge of the different Accounts.  

Main Duites / Key Accountabilities

• Provide pre-sale on-site technical presentations regarding products and industry technology.
• Offer sales support to customers and sales force onsite and by phone.
• Coordinate on-site technical product demonstrations. To install and monitor customer evaluations.
• Provide pre-sales support, positioning, architectural recommendations and presentations of our value proposition to the different types of addressed customers (Operators, Service providers, OEMs, indirect or direct Channels…).
• Participate in sales activities to support product demonstrations and technical presentations, in line with the R&D team, to design customized solutions for customers based on technological components.
• In close cooperation with the Sales Engineers, to actively participate into the RFI, RFP and RFQ process by defining the strategy of answer and by leading the technical sales parts of the proposal.
• To understand the industry competitive landscape along with our unique value proposition.
• Provide systematic market feedback on the addressed business segments to the Marketing team in order to continuously enhance our solutions market differentiation and evolution (Product Review)
• To collect customer product requirements and feed the product management process.

Education, Training and Experience

• Engineering Degree in Computer Science or Electrical Engineering
• Master Degree in Computer Science or Electrical Engineering is a plus
• Requires 3 years minimum of relevant industry experience in networks environments

Competencies

• Thorough understanding of IP networks and services (Internet based, VoIP, TV, VoD, 3G…).
• Knowledge of service and application protocols
• Knowledge network architecture
• Experience in C language programming
• OS knowledge, including various Linux versions
• Knowledge in Deep Packet Inspection technology is a plus
• Knowledge in tools and network analyzers is a plus
• Fluent English. 

Professional Competencies

• Ability to effectively deliver product presentations and demonstrations
• Ability to lead pre-sales discussions with customers
• Ability to design customized and appropriate our solutions according to the customer needs
• Ability to quickly understand new technologies and architectures
• Internal and external customer satisfaction

Attributes and Skills Required

• Able to understand and explain related technical issues.
• Thorough knowledge of sales procedures, our products, and all potential applications.
• Thorough knowledge of one or more programming languages.
• Good organizational and long-range planning skills.
• Good verbal and written communications skills.
• Must have proven technical/presentation and selling ability in previous job level.
• Strong interpersonal skills
• Ability to work with multiple departments within an internal and customer organization
• Ability to manage multiple projects and work under pressure
• Self starter, highly motivated, team player, enthusiastic, hard working, and enjoy interfacing with customers on a day to day basis
• Hands-on configuration and operational knowledge
• Must be willing to travel