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For your reference, we have included the original job posting below.
Field Service Technician
Job Number:
26912453
Company Name:
NCR
Job Location:
Denver, CO US
Job Category:
Information Technology
Field Service Technician
Title: Field Service Technician Location: Colorado-Denver About NCR Corporation:
NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels. NCR's Shared Services is a leading global IT support service provider. NCR is a service partner with leading technology companies -- Cisco, Nortel, Sun, Dell, HP and others...
POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY
NCR Field Service Technician (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.
Key Areas of Responsibility Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region Provide continuity of customer operations and high levels of customer satisfaction BASIC QUALIFICATIONS: High School Diploma or GED Must be a local candidate Must be authorized to work in the U.S. Must have a valid driver's license Must pass comprehensive background check including credit check, criminal, driving record, and drug screen. Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.
PREFERRED QUALIFICATIONS: A certification 2 year degree in electronics or computer technology At least 2 years of hands-on POS/ATM repair experience in a customer field environment At least 2 years of PC repair experience in a customer field environment.
Visit ourcareers sitefor a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
**NCR offers includes a competitive base salary, 401(K), strong work/family programs, and medical, dental and disability coverage
**No relocation assistance is available for this position
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees orcharges associated withunsolicited resumes.
