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For your reference, we have included the original job posting below.
Field Service Technician
Job Number:
24229270
Company Name:
NCR
Job Location:
Herndon, VA US
Job Category:
Information Technology
Field Service Technician
Title: Field Service Technician Location: Virginia-Herndon About NCR Corporation NCR Corporation(NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR 's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels.
Title: Customer Engineer II Location: United States Grade: 4
Position Summary NCR Field Service Technician (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.
Key Areas of Responsibility ? Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region ? Provide continuity of customer operations and high levels of customer satisfaction
Basic Requirements ? To be considered for this position, you must have ONE of the following: o A certification o 2 year degree in electronics or computer technology o High school diploma or GED and at least 2 years of hands-on POS/ATM repair experience in a customer field environment o High school diploma or GED and at least 2 years of PC repair experience in a customer field environment. o Previous Military experience in an electronics related field. ? Must be a local candidate ? Must be authorized to work in the U.S. ? Must have a valid drivers license ? Must pass comprehensive background check including credit check, criminal, driving record, and drug screen. ? Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.
Preferred Requirements ? Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call.
* *Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
EEO Statement NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.
