Field Service Technician - Louisville, KY

Field Service Technician - Louisville, KY

Title: Field Service Technician - Louisville, KY
Location: United States-KY-Louisville
Other Locations:
At Pitney Bowes, staying in front of the competition means producing innovative business solutions rather than simply servicing a need. Today, after more than 80 years of industry-leading research and technology, our products and services go well beyond advanced mailing systems. Our end-to-end integrated approach includes creating and preparing numerous forms of electronic and standard communications; the ability to track and trace; developing software programs that correct addresses and show comparative courier rates; multi-channel delivery options; response management and much more.

The Document Messaging Technologies Division of Pitney Bowes, Inc. is seeking a Systems Customer Service Representative to support large/complex pieces of inserter equipment and sophisticated software for an on-site location during 1st, 2nd, or 3rd shifts. These machines are 60% mechanical, 20% electronic, and 20% software driven.

Major Duties:
* Proactively schedule and perform preventative maintenance
* Trouble-shoot customer reported problems
* Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
* Work in a high performance team environment
* Build and help strengthen strong customer relationships
* Plan and perform equipment upgrades and new installations
Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Hourly rate is commensurate with experience plus a shift differential of 10% or 15% for 2nd and 3rd shift respectively.

Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
Qualifications:
* Must have a valid drivers license and clean driving record
* Willing & Able to travel from customer sites as necessary.
* Be able to understand electronics and troubleshoot to a component level using test equipment
* Excellent customer service skills
* Must be able handle a 40lbs tool kit with or without accomodation
* Must be willing to work 1st, 2nd, and 3rd shifts as well as a rotating weekly on-call schedule
* Candidate should live in the designated area - No Relocation provided
* 3 years experience trouble-shooting and repairing complex mechanical equipment preferred
* 3 years experience using electronic trouble-shooting equipment preferred
* 3 years using technical knowledge with computer hardware, Windows NT, and networking preferred
* Proven experience in building and enhancing Customer relationships
* Swing arm inserter experience a plus
* Self-motivated with the ability to produce quality results
* Strong communications (written and verbal) and customer relations skills
* Highly developed interpersonal skills and telephone skills are required
* Positive attitude and commitment to excellence
* Strong team skills
* Strong planning, scheduling, and prioritization skills