Field Service Technician/Product Specialist - Fairfield, CATitle: Field Service Technician/Product Specialist - Fairfield, CA
Location: United States-CA-Fairfield
Other Locations:
TheField Product Specialist/Service Technician demonstrates a high level of proficiency in performing all activities associated withinstalling,servicing and maintaining a wide range of Pitney Bowes products and solutions in a geographic territory.
Products include mailing machines, inserters, copiers, printers, etc.
This position requires excellent customer facing communication skills and electromechanical troubleshooting and repair ability. In addition, computer literacy/skills, working LAN knowledge, systems integration and software troubleshooting, end-user operator training skills are also required. All aspects of revenue-generating functions such as billable consulting services, EMA/SLA sales, billable professional services and parts/supplies are part of the responsibilities.
Essential Functions:
* Maintains service level of assigned product line. Ensures customer satisfaction through the maintenance of product up time to prescribed levels.
* Combines competent functional knowledge of equipment with customer application(s) and use.
* Provides end-user training and creates job aides for system administrators/operators.
* Plans and coordinates installations through Deployment Specialist and/or Project Manager.
* Plans and coordinates product support via handheld mobile device and direct customer contact.
* Maintains high level of equipment up time through knowledge of products and customer requirements and applications.
* Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means.
* Receives technical guidance from and supports Systems Engineers and other Field Systems Specialists. Works directly with senior staff and end-user operators at customer site or in other settings as required.
* Contributes to revenue growth through solicitation and sales of billable professional services, parts, EMA/SLA's and other programs including supplies, etc.
* Maintains current knowledge of revenue enhancement opportunities across Sales/Service/Direct Marketing spectrum.
* Provides added value to customer through recommendation of billable professional services and upgrade of EMA/SLA's or other means: parts, supplies, etc.
* Protects Mailing Systems revenue by ensuring integrity of metered mail. Understands and maintains statutory requirements of metered mail system with USPS and educates customer of it.
* Maintains work area, equipment and tools in a safe and working condition. Adheres to all statutory and company mandated safety regulations and informs customers and/or internal staff of any and all concerns
Pitney Bowes(NYSE: PBI) is the $5.6 billion leader global technology leader whose products, services and solutions deliver value for customers in the mailstream and beyond. A member of the S&P 500 since 1957, we do business in more than 130 countries and employ over 33,000 mailstream professionals.
Our company continues to grow and evolve. But we also remain true to our 90-year heritage: a foundation built on a passion for invention, a belief in the power of diversity and a deep-rooted commitment to corporate responsibility, financial accountability and community.
Mailing Solutions Management (MSM), a division of Pitney Bowes, Inc., helps customers create, prepare and distribute mail more efficiently and effectively. MSM offers the most comprehensive range of mailing hardware, software and services that efficiently produce, address, fold, insert, meter and process promotional and transactional mail and packages while reducing mail operations cost.
Your assignment to certain client sites may require additional security clearance which may include a review of your finger prints and other data by government officials. Your continued employment at these sites or inclusion of these sites in your assignment area will be contingent upon your satisfactory completion of these security screens. Your manager will provide further details.
Pitney Bowes offers excellent benefits including Medical, Dental, Time Off with Pay, 401K, tuition reimbursement, vehicle and mileage reimbursement, and much more.
All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Women, Minorities, Individuals with Disabilities and Veterans are encouraged to apply.
The successful candidate must be able to demonstrate the following qualifications:
.CompTIA A required
.Network Certification
.Minimum of 2 years experience in technical service and customer relations for complex business equipment and systems such as mailing, inserter, copier, facsimile, telecommunications
.Ability to determine systems requirements and configuration
.Ability to determine peripheral communication device parameters
.Working knowledge of LAN operations
.Ability to recognize product capabilities/limitations
.Ability to analyze hardware and software problems
.Ability to actively solicit and deliver new billable professional services
.Knowledge of Microsoft Office Applications i.e. Word, Excel, Access
.Working Data Communications knowledge
.Strong Communication skills both oral and written
.Excellent listening and observation skills
.Excellent interpersonal skills and patience
.Mailing/Shipping/Imaging industry knowledge preferred
.Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
.A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations.
.Ability to transport and/or at least 35 lbs with or without accommodation
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