Field Technician - A Certification Required

Field Technician - A Certification Required

Title: Field Technician - A Certification Required
Location: United States-NJ-Newark
Other Locations:
Engineering the flow of and managing business critical communication is our business at Pitney Bowes. With decades of experience, we have breadth and depth that no one can match. We are the leading company that provides innovative global, integrated mail, messaging, and document management solutions for organizations of all sizes.

Our reputation for being a dynamic but stable company has been built on years of tradition and innovation. Pitney Bowes is poised for growth and offers its employees the opportunity for professional development, and to work in a flexible, caring and collaborative environment. We have robust infrastructure and business processes that provide competitive advantage, and we are a company that promotes diversity and excellence. Pitney Bowes invites you to use your talent to help create and deliver breakthrough solutions for this globally recognized and trusted company.

This challenging and equally rewarding opportunity will position you as a critical link to our 2 million customers. Your skill at solving customer equipment issues will be called upon to install, repair and maintain cutting-edge digital and electronic equipment for businesses in your assigned territory.

In addition to working for a $6.3 billion world-class industry leader, you'll benefit from training on state-of-the-art products, a full range of supportive benefits and a career path that equals your ambition.

The Field Product Specialist demonstrates a high level of proficiency in performing all activities associated with installing, servicing and maintaining a wide range of Pitney Bowes products in a geographic territory. This position requires from strong electromechanical skills to advanced electronics skills in order to properly troubleshoot and repair appropriately. In addition, personal computer literacy/skills, computer certification, basic software skills, application knowledge and an understanding of integrated circuits are all a requirement. All aspects of revenue-generating functions such as EMA sales, billable labor and parts/supplies are part of the Field Product Specialist responsibilities.

Essential Functions:
· Maintains service level of assigned product line through maintenance of product up time to prescribed levels. Combines competent functional knowledge of equipment with customer application(s) and use. Plans and coordinates install with Sales as required.
· Maintains high level of equipment up time through knowledge of products and customer requirements. Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means.
· Receives technical guidance from and supports Senior Field Product Specialists. Works directly with senior staff at customer site or in other settings as required.
· Contributes to revenue growth through solicitation and sales of parts, labor, EMA's and other programs including supplies, etc. Maintains current knowledge of revenue enhancement opportunities across Sales/Service/Direct Marketing spectrum. Provides added value to customer through recommendation and upgrade of EMA's or other means: parts, supplies, etc.
· Ensures integrity of metered mail. Understands and maintains statutory requirements of metered mail system with USPS and educates customer of it.
· Maintains work area, equipment and tools in a safe and working condition. Adheres to all statutory and company mandated safety regulations and informs customers and/or internal staff of any and all concerns.

Pitney Bowes offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to uirements:
· A Certification required.
· High school/Technical school degree with specialization in electromechanical, electric, or equivalent background.
· Proven performance (min 1 year) in technical service and customer relations of moderately complex business equipment and systems such as (i.e. mailing equipment, inserters, laser/thermal printers, kiosks, copiers, facsimile machines, LAN, telecommunications equipment, ATM machines).
· 1 year experience in field technical service for complex business equipment and systems.
· Ability to read and interpret part prints, schematics, technical manuals, etc.
· Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels.
· Valid driver's license and clean driving record required/reliable transportation required.
· Ability to transport at least 35 lbs with or without accommodation.
· This position will require travel to and from customer sites on a daily basis as well as other facilities with occasional long-distance travel.
· Needs to be available for standby support during the week and on weekends.
· A significant amount of standing, walking, and lifting, with or without accomodations is required for this position.

Preferred Certifications:
· Net Certification
· Printer repair and certification (ie: PDI)