Fleet Management Training Specialist 3\4
The successful candidate must be a self-starter capable of managing training projects in a very dynamic and challenging business environment (Fleet Services). The candidate will work directly with airline customers and MROs to train GoldCare Material Management and Maintenance Execution processes and procedures at the customer and MRO sites (some travel required). The candidate will conduct analysis to evaluate customer technical training needs to determine appropriate training content, objectives, and design. Candidate will develop, conduct and evaluate effectiveness of technical training. They will use specialized software technology to configure, maintain, update and develop new and existing media and materials.
They will perform training task and media analysis, evaluating and modifying when necessary, course content and training materials and instructional methods. The candidate will execute training requirements for GoldCare Process and procedures in the classroom, through practical application of task performance in a virtual base training environment that simulates live operations. They will prepare training courses to include course materials and technical/training manuals and materials that reflect GoldCare’s Process and Procedures.
The candidate must be proficient in the preparation of lesson plans, curriculum outlines and POIs. Applicant must have strong communicative and presentations skills, and through observation and written evaluations, determine that a student has an understanding of materials covered during conduct of training and is proficient in the performance of relative tasks with or without additional instructional intervention. Aircraft maintenance experience is preferred.
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Competencies
General• Build Positive Relationships
Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Coaching/Teaching
Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive modeling, and opportunities for observation in order to help fellow work group members, internal employees and occasionally external customers develop skills; encourages questions to ensure understanding. Gives timely, appropriate feedback on performance; reinforces efforts and progress. Establishes good interpersonal relationships by helping fellow work group members, internal employees and occasionally external customers, feel valued, appreciated, and included in discussions.
• Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
• Contributing To Team Success
Makes procedural or process suggestions to work group members, other internal employees, and occasionally external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.
• Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
• Managing Work
Identifies critical and less critical activities and tasks within own and other work groups; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.
Technical• Instruction Skills
Basic - Complete instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
Preferred - Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
• Instructional Media & Methods
Basic - Complete knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
Preferred - Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
Basic Qualifications For ConsiderationHave you had experience with customer training?
Have you managed a training plan for an organization?
Typical Education/Experience
Level 3 - Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience. Level 4 - Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
Ability to multi-task and shift priority based on Customer and management input is essential in this role. Serious candidates will demonstrate a well-developed ability to communicate verbally and in written form as customer and management interface is essential to success. Ideal candidates will be self starters, excellent team players, multi-functional, results oriented and typical high work load with unplanned demand and shifting priority while maintaining high motivation to deliver high quality products.
- Business Unit Commercial Airplanes
- Division Commercial Aviation Services
- Program Fleet Services
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/15/2012
